National Certificate: Food And Beverage Services (NQF Level: 4)

Food and Beverage Services course is offeredby Drum Beat Academy for all skill level. 

Course Content:

• Theory:
  • Basic calculations.
  • Cleaning materials & equipment.
  • Customer care principles.
  • Different glasses, crockery & cutlery.
  • Different table settings.
  • Different wines, spirits & liqueurs.
  • Health, hygiene, safety & security.
  • Layout, services & facilities of the organisation.
  • Payment methods.
  • Sectors of the Hospitality, Travel & Tourism Industry.
  • Stock management & storage.
  • Telephone etiquette.
• Practical:
  • Deal with customers.
  • Process incoming and outgoing telephone calls.
  • Display Cultural Awareness in dealing with Customers & Colleagues.
  • Communicate verbally.
  • Maintain effective working relationships with other members of staff.
  • Maintain health, hygiene and professional appearance.
  • Prepare written communications.
  • Handle and store cleaning equipment and materials.
  • Handle and dispose of waste.
  • Clean and store glassware.
  • Clean and restock drinks machines / equipment.
  • Prepare and clear areas for table service.
  • Provide a table service.
  • Provide a table drink service.
  • Provide a carvery / buffet service.
  • Serve bottled wines.
  • Prepare and serve wine.
  • Prepare and serve spirits and liqueurs.
  • Maintain the table service.
  • Maintain the drink service.
  • Supervise the running of a function.
  • Maintain a safe and secure working environment.
  • Conduct on-job coaching.
  • Operate a payment point and process payments.
  • Develop self within the job role.
  • Source information about self-employment opportunities.
  • Handle and record refunds.
  • Maintain customer satisfaction.
  • Maintain the receipt, storage and issue of goods.
  • Planning and deliver staff training and development in own area of responsibility.
  • Contribute to the identification of short term supply needs.
  • Maintain the cleaning programme for own area of responsibility.
  • Induct new staff to the workplace.
  • Planning, organise & monitor work in own area of responsibility.
  • Monitor and maintain health, safety and security.
  • Maintain a preventative maintenance programme.