We tailor training courses to your precise needs, working with your policies, procedures and values. We frequently blend several skill elements together supporting specific business goals and themes.
DurationNavigating Difficult Conversations course is offered by The Leadership Growth Company
We tailor training courses to your precise needs, working with your policies, procedures and values. We frequently blend several skill elements together supporting specific business goals and themes.
We favour a practical approach with our training including role-plays, case studies and in some instances working with actors. Our philosophy has always been, that you can talk ‘until the cows come home’ but unless you try out new skills and practice them, nothing will change.
We flex with the needs of each group of delegates and embrace both managers and their teams from various departments with various experience levels.
The aim is always to build confidence and to inspire change!
Our Approach
Everything we deliver is designed to help you gain the most from your Managers and their teams. Our training solutions incorporate the very latest in business thinking, and our delivery will follow these underlining principles:
Ignite
We will ignite excitement about the prospect of learning, grabbing attention and focus.
Involve
We will involve real business issues, drafting scenarios to base activities and discussions.
We will involve through personal challenges with high expectations of your learners.
Immerse
We will provide long term support, embedding newly found behaviours.
We will work with you in collaboration, building a strong in-house support system.
Inspire
We will provide an inspiring experience that is positively uplifting and empowering, developing a strong sense of self believe and a desire to achieve.
Conflict management training explains a range of tried and tested techniques that help staff manage conflict in the workplace.
This training is aimed at managers who want to improve how they manage difficult conversations with members of their team. The content is primarily focused on maintaining good levels of performance within teams, but can be used to support other conversations such as those when managing change.
We are not just a tick box training company. Give us the opportunity to share with you our knowledge, skills and experience to help you increase safety for you, your team and the public.
Customers will always demand good value and equally effective service. Complaints can make or break an organisation, particularly now that the internet provides such an easy forum for customers to air their grievances. We need to ensure that our people are skilled in handling complaints.
Conflict management training can help individuals to handle difficult conversations, disagreements, and conflict situations in a constructive way.
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