This course explores the world of interpersonal communication, conflict andnegotiation and the variety of approaches and range of skills needed to solve problems, reach agreements and maintain relationships.
DurationThis course explores the world of interpersonal communication, conflict andnegotiation and the variety of approaches and range of skills needed to solve problems, reach agreements and maintain relationships.
It will enable participants to understand the positive and negative dimensions of conflict, analyze the dynamics of formal and informal negotiations, and interact with others with greater awareness, intention and skill.
Founded in 1818 and looking toward our third century
Combining innovative research, meaningful teaching and a deep sense of social responsibility
Located in Nova Scotia, Canada (Mi'kma'ki) with four campuses in Halifax and Truro, and satellite locations in Yarmouth and Saint John, New Brunswick, our broad range of academic programs attract and retain a diverse mix of incredible students, scholars, researchers and staff who work together with interdisciplinary perspective and a focus on service.
Our 13 academic Faculties expand understanding through teaching excellence and a drive for discovery that results in more than $190 million in research funding each year. As Atlantic Canada's primary research-intensive university and a member of the U15 Group of Canadian Universities, our research and innovation includes world-leading researchers working in labs, studios and in the field.
Building on our legacy of groundbreaking research and outstanding scholarship, we are focused on providing a unique, interactive and collaborative environment that supports all our students, instructors, researchers and staff to achieve excellence.
This module teaches key skills for achieving positive outcomes using effective conflict management techniques.Â
In an escalating situation minutes matter. Attending this course will give you the knowledge, practice, and confidence to de-escalate someone’s behaviour effectively. This interactive training includes skill practice activities related to de-escalating crisis situations and behaviors.
Learn the skills for working through inner politics and misunderstandings leading to conflict, arguments, and disputes, and explore a balanced approach to dealing with conflict
Identify your own conflict style and that of others, explore the problem-solving process, and discover practical strategies and tools that will increase your confidence and skill in resolving conflicts in a constructive manner.
Tips for managers on how to detect, prevent, and limit the harmful effects of workplace bullying.
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