Participants will learn skills to enhance their ability to de-escalate conflict, listen effectively, build mutual respect with others in a construction context, and negotiate effectively.
DurationParticipants will improve their skills in communication and negotiation.
Participants will learn skills to enhance their ability to de-escalate conflict, listen effectively, build mutual respect with others in a construction context, and negotiate effectively.
The Architectural Institute of British Columbia (AIBC) is an independent body with the mandate to regulate the profession of architecture in the interest of the public through a responsive framework.The AIBC was established in 1920 by provincial statute, and since 2023, has governed the profession under the authority of the Professional Governance Act.
Our Mandate
In the interest of serving and protecting the public, the Architectural Institute of British Columbia regulates the profession of architecture through a responsive regulatory framework.
Our Vision
Public confidence in the profession of architecture through progressive regulation.
Our Values
This program will teach participants the basic concepts of conflict management and resolution by expanding their knowledge and awareness of the structured processes involved
Identify your own conflict style and that of others, explore the problem-solving process, and discover practical strategies and tools that will increase your confidence and skill in resolving conflicts in a constructive manner.
In this course, we will explore why conflicts develop within teams. We will use root cause analysis to make our best assessment of the conflict and then learn tools that can help us as leaders move our teams out of conflict and restore and improve team productivity.Â
At the end of this training, you will have developed a better understanding of your colleagues and how they deal with conflict. It is possible to use conflict to advance professional progress!
With the skills gained in this course, you will be able to apply assertive communication tactics to conflict resolution.
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