This course has been designed for aspiring or newly promoted supervisors as well as experienced managers and team leaders who want to refine their leadership and management skills.
DurationNegotiation is an integral part of our daily lives, but people often associate this skill with large scale discussions and projects.
Our Negotiation Skills short course teaches you negotiation for big and small outcomes.
Whether it's confidently managing your workload with supervisors or negotiating with external suppliers, you'll complete this course with increased confidence to manage your future negotiations.
By understanding human behaviour when it comes to negotiating, you can improve your communication strategies to achieve your objectives.
Who should attend
This course has been designed for aspiring or newly promoted supervisors as well as experienced managers and team leaders who want to refine their leadership and management skills.
Skills you’ll learn
Negotiation
Confident communication
Learning outcomes
Identify the power of words and maintain control of your negotiation strategy
Learn the art of strategy and diplomacy in negotiation
Identify common errors in negotiation
Neutralise difficult negotiations and their tactics
Build your confidence as a negotiator
Systematically approach negotiation planning
Strategically build your positioning power and close the deal
Swinburne University of Technology is a world-class university creating social and economic impacts through science, technology and innovation. Founded in 1908 by the Honourable George and Ethel Swinburne as the ‘Eastern Suburbs Technical College’, Swinburne has continued to evolve, gaining university status in 1992.
Swinburne has three campuses located in the eastern suburbs of Melbourne — at Hawthorn, Croydon and Wantirna — offering tertiary education for higher education as well as Pathways and Vocational Education (PAVE). We also have a fourth campus in Sarawak, Malaysia.
The National Institute of Circus Arts is located in Prahran, Melbourne and we also offer a range of qualifications online through Swinburne Online and Open Universities Australia. In 2019, we unveiled new locations in Sydney and Vietnam, each offering a small suite of sought-after Swinburne courses, and also opened an office in Nanjing, China — further connecting us to some of the fast-growing regions in the world.
As a dual-sector university, Swinburne offers higher education and Pathways and Vocational Education (PAVE). We offer courses in a broad range of disciplines and our close ties with industry provide students with opportunities for valuable workplace experiences during their studies.
Swinburne researchers have a reputation for high-quality research with particular strengths in astronomy, physics, engineering, materials science, computer science and information technology, design and innovation, health sciences, neurosciences and mental health. Underpinned by leading digital technology platforms, our researchers are collaborating with industry through embedded partnerships to drive innovation and create impact.
Poor sales negotiating may be costing you as much as 50% of your net profit? Economic uncertainty has taught customers to push hard on price and terms, and even relatively receptive buyers use aggressive negotiation techniques.
The PD Training Sales Training course provides you, or your team, with the skills to increase their sales by asking better questions, gaining loyal repeat customers, understanding common body language, overcoming common sales objections, finding referral opportunities and growing the business with ...
Sales Customer Report course is offered by IFA Australia - Institute for Financial Analysts Australia. Our program structure and content has been researched by consultation with industry CFO’s. The courses are written and delivered by experts in their field.
The Negotiating Skills short course explores a variety of proven techniques that you can use in your negotiations with others. It equips you with practical tools for managing negotiations and achieving win/win solutions.
Invest in your knowledge and understanding of sales and customer service to close more sales (and higher ticket sales), sell sooner, build profitable relationships, and keep customers happy.
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