Negotiation Skills

Overview:

Negotiation can help you achieve aims and solve problems. It is about reaching win:win solutions, where all parties feel the outcome is fair. Negotiation skills are essential in the pressurised work environment of today, yet few managers have been trained to respond confidently in the face of these stresses.

It is thus important for managers, supervisors and customer service staff to become familiar with the principles, processes, and techniques of negotiation management.

This course will help you understand the process of negotiation - how to prepare, having clear aims and objectives, how and when to use different negotiating styles, strategies and tactics. It will give you the confidence to be a successful negotiator. 

Upon completion of this course, participants are better prepared to:

• Establish the appropriate climate for negotiation
• Apply a structured approach in preparation for negotiations
• Formulate strategic agendas that work to your advantage
• Establish common ground, define the negotiation range, create overlap and finalise an agreement
• Avoid errors commonly made in negotiation
• Select appropriate negotiation tactics without damaging relationships
• Identify and interpret their negotiation style profile
• Deal with a broad range of negotiation styles