New Zealand Certificate in Business (First Line Management) (Level 4)

Each of the three courses includes a one-day workshop. Between workshops assessments will be completed. Can be run in the workplace for 10 or more participants.

FLM4.101

Managing Business Operations

This course is designed to give students the knowledge and skills necessary to effectively and efficiently apply team processes and individual efforts to achieve operational objectives. It includes an examination of organisational structure, the role of business strategy, the impact of workflow processes, and the application of effective communication and leadership approaches to achieve desired outcomes.

FLM4.102

Lead An Effective Team

This course is designed to give students the knowledge and skills required to effectively lead a team. It focuses on applying appropriate and effective approaches to manage relationships, including resolving conflicts. With an emphasis on implementing professional and ethical behaviour, it champions leadership which promotes an inclusive environment and celebrates diversity. The course demonstrates to learners how adapting appropriate leadership styles to suit different situations, and using effective communication tools can lead to successful team outcomes.

FLM4.103

Achieving Productivity

This course is designed to give students the knowledge and skills required to ensure organisational objectives are achieved through meeting productivity and performance targets. It includes applying a number of tools to effectively communicate and manage individual and group performance to achieve operational strategies.

Graduates Will Learn How To:

• manage work flows in an operational context to achieve team objectives.
• assess against agreed criteria and respond appropriately to achieve operational objectives.
• motivate and involve teams to achieve the entity’s objectives.
• communicate to develop relationships with team members and stakeholders.
• manage relationships within a team to sustain a productive workplace environment.
• promote an inclusive environment to value diversity for positive performance for the entity.
• demonstrate professional and ethical behaviour, in a socially and culturally appropriate manner in leading a team.
• adapt leadership styles for effectiveness in different environments.
• comply with internal policies, legislation and other external requirements for the entity.
• adapt leadership styles for effectiveness in different environments.
• comply with internal policies, legislation and other external requirements for the entity.