Students are taught basic office administration skills to be able to run a reception area. Skills taught include more advanced computer skills, handling of mail, faxes etc, telephone etiquette, customer service, caring for office equipment and filing of documents into an existing system.
DurationStudents are taught basic office administration skills to be able to run a reception area. Skills taught include more advanced computer skills, handling of mail, faxes etc, telephone etiquette, customer service, caring for office equipment and filing of documents into an existing system.
Course Outline:
Introduction to PCs
MS Word, MS Excel, MS PowerPoint
Using the internet and the worldwide web
Business Communication
Maintaining a reception area:
Answering customer enquiries in an office setting
Receiving direct visitors in reception
Effective telephone etiquette
Operate and take care of equipment
Receive, distribute and send mail
Create evidence and maintain confidentiality
File documents in an existing system
Demo Interviews (Practical)
Presentations (Practical)
All the reception Duties (Practical)
Learn to Earn offers training in life skills training for other organisations and interested groups.
This course is designed to upskill receptionists and frontline personnel to be highly professional. All frontline staff such as receptionists, relief receptionists and telephony personnel will benefit from the practical information and approach to this all important position.
Customer Care Fundamentals course is offered by Jaylee Group. Join thousands of successful and high-flying entities, individuals, groups and communities that continue to benefit from our customized training and development programmes.
This programme is intended for people working in call centre environment and is intended in improving competence in handling in-bound calls and providing information in a call centre environment
The broad aim of this course is to introduce participants to key knowledge, attitudes and skills pertaining to Service Excellence and Quality in the work environment.
During this training course, attendees will learn step-by-step process of effectively forecasting and calculating staff requirements, creating staff schedules, and tracking daily service and performance. You will also learn about the impact that each and every person can make in terms of achieving ...
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