Students are taught basic office administration skills to be able to run a reception area. Skills taught include more advanced computer skills, handling of mail, faxes etc, telephone etiquette, customer service, caring for office equipment and filing of documents into an existing system.
DurationStudents are taught basic office administration skills to be able to run a reception area. Skills taught include more advanced computer skills, handling of mail, faxes etc, telephone etiquette, customer service, caring for office equipment and filing of documents into an existing system.
Course Outline:
Introduction to PCs
MS Word, MS Excel, MS PowerPoint
Using the internet and the worldwide web
Business Communication
Maintaining a reception area:
Answering customer enquiries in an office setting
Receiving direct visitors in reception
Effective telephone etiquette
Operate and take care of equipment
Receive, distribute and send mail
Create evidence and maintain confidentiality
File documents in an existing system
Demo Interviews (Practical)
Presentations (Practical)
All the reception Duties (Practical)
Learn to Earn offers training in life skills training for other organisations and interested groups.
Telephone Skills course is offered by Academic College. The Academic College was established to address the dire training need within the Hospitality Industry; to provide a competent and skilled workforce.
Our front office training will ensure that ensure that your hotel, lodge or guesthouse standards are lifted very high, hence improving customer experience and reducing complaints
Call centers are centralized offices used for receiving or sending large volumes of telephonic requests. There are inbound call centers for incoming product support inquiries and outbound call centers for telemarketing, solicitation of donations, debt collection and market research.
Foster And Maintain Customer Relations course is offered by FBT Consultants. Our vision is to train for a better tomorrow. With the ever changing and challenging South African economy, our vision is to give our learners the required skills to be employable.
Customer Service training is offered by Eruditio. We provide quality skills development training and, enterprise and supplier development solutions by partnering with corporate companies across South Africa.
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in South Africa, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2025 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore
Saudi Arabia
Egypt
Jordan