Students are taught basic office administration skills to be able to run a reception area. Skills taught include more advanced computer skills, handling of mail, faxes etc, telephone etiquette, customer service, caring for office equipment and filing of documents into an existing system.
DurationStudents are taught basic office administration skills to be able to run a reception area. Skills taught include more advanced computer skills, handling of mail, faxes etc, telephone etiquette, customer service, caring for office equipment and filing of documents into an existing system.
Course Outline:
Introduction to PCs
MS Word, MS Excel, MS PowerPoint
Using the internet and the worldwide web
Business Communication
Maintaining a reception area:
Answering customer enquiries in an office setting
Receiving direct visitors in reception
Effective telephone etiquette
Operate and take care of equipment
Receive, distribute and send mail
Create evidence and maintain confidentiality
File documents in an existing system
Demo Interviews (Practical)
Presentations (Practical)
All the reception Duties (Practical)
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