Office Management

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OM comprises of two words i.e. Office and Management. The dictionary meaning of ‘Office’ is a place where the business is carried out. Kapur, 2018 depicts office as a nervous system of every operation of an organisation.

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Course Details

OM comprises of two words i.e. Office and Management. The dictionary meaning of ‘Office’ is a place where the business is carried out. Kapur, 2018 depicts office as a nervous system of every operation of an organisation.

Management’ comes from French word ‘manège’ meaning to guide (Denyer, 1959). Figure 1 depicts the essence of OM. The elements of OM are personnel, means, environment and purpose (Ghosh, 1983).

Denyer, 1959 describes OM as the best use of personnel by utilizing most appropriate means, in a most conducive & suitable environment to achieve a specified purpose.

OM encompasses all the functions of general management i.e. planning, organizing, staffing, directing, communicating, coordinating, controlling and motivating (Chopra & Gauri, 2015 and Hicks & Place, 1962).

OM is a very important discipline, as well as competency for every organisation to achieve the desired outcome in a most efficient and effective manner. For government officials, OM competency is vital to ensure public service delivery in accordance with the ‘Felt Need’ of citizens.

OM is a vast discipline and OM competencies must embrace multitude of domains. Batty, 1972 describes centralization versus decentralization, span of control, delegation, management information etc as the broader issues of OM.

Chopra & Gauri, 2015 describes basic functions of OM as receiving, recording, arranging and giving information. Figure 2 describes OM as a system which comprises of varied discipline of management highlighting their inter dependence.

 

Aim

The aim of this paper is to bring out the importance of OM and its relevance in future CBTs to enhance functional efficiency and effectiveness to ensure citizen centric governance.

 

Scope

OM as a discipline is vital for various types of organisations/office e.g. Government, Corporate Sector, Legal, Medical etc. The paper examines the application of OM for the government organisations only.

OM is a vast discipline covering the routine functional aspects to operations and strategy formulation. The paper covers the OM at conceptual level and its relevance in future CBTs to enhance functional efficiency and effectiveness of governance.

 

Conceptual Background

OM is essential for efficient and effective implementation of government policies and delivery of public services. It has evolved considerably during the recent years due to advent of technology and economic growth. Therefore, OM is a vital competency for public servants or government officials to ensure the following:-

  • To enable all civil servants to discharge their responsibilities to the society in an efficient and effective manner.

  • To execute the ‘Strategy for New India @ 75’ as enunciated by Niti Aayog in accordance with the clarion call of Hon’ble Prime Minister to establish a New India by 2022.

  • To formulate policies in a competent manner, plan the operations intelligently, monitor the execution pro-actively, evaluate the outcomes without any kind of delay to determine the effectiveness of the plans.

  • To implement all the major functions and activities of various ministries and departments in a well-organized and coordinated manner without any time and cost overruns.

  • Delhi Branch

    J6HW+RH7, Indraprastha Estate, Ring Road, Mahatma Gandhi Rd, Delhi

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