This course, facilitated by a leading female trainer, has been developed specifically to benefit female office professionals and covers key topics to enable female professionals to thrive in their organizations.
The roles of office professionals have evolved over recent years to include additional responsibilities and require advanced skills, such as the ability to tackle complex tasks, build relationships, deal with conflict and make difficult decisions.
Office professionals must be emotionally intelligent leaders, be prepared to take risks, be creative, be team players, represent their managers and departments, and communicate effectively.
This interactive, discussion-based course will give participants the opportunity to learn and develop these skills. Participants will return to their workplaces empowered and able to contribute even more effectively to the success of their organization.
This course, facilitated by a leading female trainer, has been developed specifically to benefit female office professionals and covers key topics to enable female professionals to thrive in their organizations.
Course Methodology
This highly interactive course includes trainer presentations, group activities, working in pairs, individual exercises, discussions, videos, games, reflection, quizzes and case studies. Participants will have the opportunity to discuss their own challenges and share good practice with each other.
Course Objectives
By the end of the course, participants will be able to:
Take on independent or leadership roles, work in teams when needed, and interact confidently with peers, direct managers and executives
Utilize excellent communication skills to be even more impactful in the workplace
Structure their workload for optimal performance and results, using effective time management strategies
Build effective relationships with direct managers by adapting to different working styles
Manage conflict as well as understand and influence colleagues using Emotional Intelligence (EI)
Target Audience
This course is beneficial for female professionals in an administrative or supporting role. This includes, but is not limited to administrative assistants, office managers, executive PAs, executive secretaries, personal assistants, executive assistants, confidential secretaries, senior and junior secretaries, and other administration-related office professionals.
Target Competencies
Time Management
Communication Skills
Listening Skills
Emotional Intelligence
Presentation Skills
Office Management
Office Administration
Accredited Africa Training Institute for Capacity Development offers Unlimited Internationally Accredited Training in Pretoria South Africa. Accredited Africa Training Institute Courses are Cost Effective. Furthermore, Delegates take home either a Laptop or Tablet for Free after Graduation on completion of any visitors’ course.
We offer campus courses that we conduct as traditional classes conducted at any of our training venues, we also offer online courses that we conduct as distant learning classes, these are provided through our website to anyone around the world and we also offer in-house courses that we conduct as classes at the clients’ premises if delegates to participate in the class are 10 or more.
This programme provides an opportunity for the learner to acquire advanced knowledge of management techniques, office administration techniques, financial accounting and reporting skills.
Electronic technology has greatly expanded the methods of creating, editing, maintaining, transmitting and retrieving information. Much of this electronic information is a record because it is used in the organisation to make decisions, and as such must be managed as a record.
To obtain a National Certificate: A total of 7 subjects: 3 Fundamental and 4 Vocational subjects, of which 3 are compulsory and 1 is optional.
Business Administration & Secretarial Procedures Course is Offered by Academy of York.
Advanced Management Development Programme For Executive Secretaries course is offered by International Centre For Training And Development Southern Africa (ICTDSA). ICTDSA focuses in offering a wide range of high quality short courses aimed at equipping learners at all levels of the workforce
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