Online ITIL Foundation Course

by Edudelphi Claim Listing

The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services

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Edudelphi Logo

img Duration

Up to 2 Months

Course Details

Course Outline is as follows:

  • Understand the key concepts of service management

  • Understand how the ITIL guiding principles can help an organization adapt and adapt service management

  • Understand the four dimensions of service management

  • Understand the purpose and components of the ITIL service value system

  • Understand the activities of the service value chain, and how they interconnect

  • Know the purpose and key terms of 15 ITIL practices

  • Understand 7 ITIL practices

  • Salt Lake Branch

    Aurora Waterfront Unit No 18 (7th Floor) Plot No. 34/1, Block – GN, Sector -5, Salt Lake, Kolkata
  • Nizampura Branch

    TF 310 Aditviya Complex (Above Passport Office) LG Nagar, Nizampura, Vadodara

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