The Fundamentals Of Customer Service

by Coursetter Claim Listing

This two-day workshop is focused on managing customer expectations and dealing with challenging service situations. The Fundamentals of Customer Service course will outdo the competition and show how a company can be loyal to their customers.

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img Duration

2 Days

Course Details

The Fundamentals of Customer Service course has been developed with the help of organizations that consistently exceed exemplary customer service. This two-day workshop is focused on managing customer expectations and dealing with challenging service situations. The Fundamentals of Customer Service course will outdo the competition and show how a company can be loyal to their customers.

 

Topics include:

  • Exhibiting true customer service within all aspects of a business
  • Recognizing how your own behaviour affects other peoples’ behaviour
  • Showing confidence and skill as a critical problem solver
  • Utilizing techniques on how to deal with difficult customers
  • Choosing to make the correct choices that will provide superior service
  • Macewan Branch

    1289 McAllister Way SW, Macewan, Edmonton

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