Here at S.MAB Aviation Training, we provide the highest standards of Training which are in line with the Regulatory requirements . All training, assessments, moderations and remediations are conducted by highly experienced, qualified SACAA accredited Instructors and Designated Examiners.
DurationThe duties of a Passenger Ground Handler (otherwise known as an Airport Customer Service Professional), include taking reservations, issuing tickets, verifying passenger’s identification, checking-in passengers and their baggage, printing boarding passes and directing customers to the correct departure gates.
They are an Airline’s first contact with customers and take care of passengers before, after and/or in between flights. They are responsible for the safety of the passengers in the Terminal building and on the Apron of the airport, as well as to provide excellent Customer service to passengers.
Passenger Ground Handlers should always present a friendly, caring, well-groomed image, as they are important representatives of their Airline. They should be professional; reliable and punctual, as Airlines operate according to strict schedules and procedures.
Aviation is an exciting industry, a rewarding career, full of challenges, never mundane, as every day will be different, working with and meeting new people. If you love helping, working and interacting with people, then this is your ideal career choice.
Job opportunities are available with both Commercial and Charter Airlines as well as with Airport Companies. This Career is open to both Males and Females and your Role will include all aspects of Customer Service.
Who Should Attend?
Individuals who seek a challenging and rewarding “Entry-level” opportunity, with high people interaction. If you are passionate about helping people and enjoy solving problems, then this Course is for you.
On completion of the Passenger Ground Handling course, you will be able to apply for ground positions within the Aviation industry as well as in other Hospitality industries.
Employers:
The Top employers of Customer Service Professionals are:
Why Register with S.MAB?
Here at S.MAB Aviation Training, we provide the highest standards of Training which are in line with the Regulatory requirements . All training, assessments, moderations and remediations are conducted by highly experienced, qualified SACAA accredited Instructors and Designated Examiners.
Our Instructors can proudly boast with many years of Aviation experience with Companies such as SAA, Mango, Comair, Emirates and Global to name a few.
Entry Requirements:
Duration of Course and Class Times:
The Course duration is a minimum of 3 Weeks and takes place at our S.MAB Training Academy. Classes run from Monday to Friday from 0800 – 1530 (Should training take place at an external venue, class times are subject to change).
Course Cost Includes:
Passenger Ground Handling Course:
The following Training Modules will be covered in our 3-Week Course
S.MAB Training Academy prides itself in its appetite for excellence, quality education, and innovation. Our team of highly qualified and experienced facilitators work tirelessly to ensure the success and personal development of each student.
With a decade of experience, top of the range instructors, and a well-equipped training facility, S.MAB Training Academy offers world class training that can take your career to the next level.
In our years of operation, we have achieved a 100% SACAA pass rate with our flight attendant students writing the SACAA exam. Our success can be attributed to our holistic approach to teaching and learning, flexibility, and commitment to excellence.
The Travel and Tourism course offers you a broad knowledge of the travel industry, from airlines, hotels, tour operators and the regulatory bodies that govern this industry. Being able to assist customers with interesting destinations and places to explore is a passion.
This is an introduction to the basic principles of tourism and critical skills needed to effectively create a travel itinerary. While travellers themselves will have an idea what they want, it is still down to the organiser to identify the best flights, hotel rooms and ground transport arrangement...
This subject provides an understanding of the size and scope of global tourism and hospitality, the food and accommodation sub-sectors and the issues and influences affecting it, along with the growth of global tourism and hospitality brands.
The National Certificate (Tourism) is a programme at each of Levels 2, 3 and 4 of the NQF.
The programme progresses through three levels. Each N level takes place over one semester. After each semester, students are eligible for a National Certificate on that level. We recommend continuing through all three levels in order to qualify for the National Diploma.
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