Learn what it takes to work at one of the airline’s industry most visible airport position and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
DurationLearn what it takes to work at one of the airline’s industry most visible airport position and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM).
Upon completing this course you will:
CUnderstand how airlines and airports operate in relation to the provision of passenger services
Learn about passenger and baggage check-in & boarding procedures, including passengers with special needs
Interpret the respective regulatory requirements related to passenger and baggage transport
Understand how computer reservations and departure control systems operate
Ensure safe and secure passenger & baggage transport
Provide superior customer service in a demanding customer facing environment
Learn about the latest technological innovations in passenger services
Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel
This course is recommended for:
Airline passenger service staff
Ground Handling Agents; passenger services staff
Airport operators; staff providing passenger services
Civil Aviation Authorities;staff providing passenger services
Anyone wishing to start a career as a Passenger Service Agent
Key topics:
Introduction to airport & airline operations
Computer Reservations (CRS) and Departure Control Systems (DCS) functions
Passenger & Baggage check-in procedures (airport & off-site)
Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging
Dangerous Goods regulations awareness for passenger service agents
Managing passenger interactions
Aviation security procedures for passenger & baggage transport
Enhanced passenger facilitation, latest innovations and career opportunities
We Provide quality training and equip the future airline industry leaders specifically on Supply chain, imports & exports, cargo handling, etc.
We Contribute to the shaping of long term aviation vision and taking Southern African aviation & shipping to the next level.
We turn the un-employable & un-employed youth to the future industry leaders. With international qualification you can outshine in the job market and be valuable to your employer.
The National Certificate (Tourism) is a programme at each of Levels 2, 3 and 4 of the NQF.
Tourism course certification is offered by Tshwane South College. As a public institution, TSC and her counterparts’ fundamental mandate is to indiscriminately equip South Africa’s young people with vocational and occupationally directed skills at intermediate level.
The Higher Certificate in Tourism will provide candidates with the basic knowledge and skills pertaining to tourism, and will provide a solid vocational foundation for those wishing to work in the tourism industry.
Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.
What is the difference between a Tourist Guide and a Tour Operator? A Tour Operator is a person / company that make all the arrangements regarding transport, accommodation, tour packages, etc. Basically the Tour Operator is the person that sits in the office and makes all the preparations.
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