PDA Computer Support

Introduction:

This Professional Development Award (PDA) is one of a suite which was designed to incorporate the knowledge and understanding required by popular Vendors’ Neutral award into SQA’s Higher National frameworks.

The PDA comprises two Higher National units which are mapped to the Cisco IT Essentials and CompTIA A+ qualification. PC Hardware and Operating System Support and PC Hardware and Operating System Essentials covers the fundamentals of installing and maintaining computer hardware, basic networking and supporting operating systems. This course results in the vendor qualification Cisco IT Essentials with an option to sit the CompTIA A+ Exam.

Entry Requirements:

No Prerequisite required. An interest in computer hardware. Industrial experience or other qualifications will be considered on an individual basis.

Course Objectives:

• Candidates might also want to use this PDA to progress to further study in Computing or Computer Networking at Higher National level.
•  On achieving this PDA candidates would also have the knowledge and skills required to sit the CompTIA A+ examination.
•  Successful completion of this PDA would partially prepare Candidates partially for the CompTIA A+ examination and offers progression to higher levels of study.

What would you learn at the end course completion?

At the end of the award candidates will be able to:

•  Describe PC and laptop fundamentals.
•  Install, optimise and upgrade current operating systems.
•  Install and configure printers and scanners.
•  Implement basic networks and security.
•  Describe basic end user support.
•  Implement advanced features of PCs and laptops.
•  Operate advanced operating system features.
• Implement advanced printing and scanning features.
•  Implement advanced networks and security
• Identify safety and environmental issues and communicate with an end user.