Personal Development

Overview

Our comprehensive three day programme encourages participants to adopt a more pro-active mindset, with a clearer appreciation of the role of a Personal/Executive Assistant and its impact on their organisation.

They will undertake a positive, honest assessment of their performance as a PA/EA. Over the three days they will develop their skills for organising work to achieve goals and make full use of the abilities and potential of those in the wider team.

As a result of the programme, they will be better able to show initiative, take responsibility and ownership for their actions to achieve better results.

All programmes are limited to smaller numbers (often less than five) for the best learning experience and all delegates are asked to complete and return our pre-programme questionnaires to enable us to tailor the programme to their requirements/other delegates attending the three-days.

The start dates of our programme are shown on the right against locations and these also include virtual dates.  We can also split the days e.g. one day every two weeks or one day per month - please make an enquiry expressing your preference including start week and preferred day of the week.

Objectives

Managing the Work

The initial focus will be on your role  in an organisation, exploring the roles, the characteristics and skills required.

We will examine the behaviours required to achieve goals through the team and assess your preferences in influencing and managing people. We will consider the impact of situations on your approach and how to improve awareness and flexibility.

Managing Individuals

Being able to take responsibility for the performance and development of your team members. We will look at the theory of managing performance, motivating and developing individuals to take more responsibility themselves.

Considering how effectively we communicate, including our listening skills, ability to deliver constructive feedback, and to respond appropriately one to one and in group situations.

Leading Teams

Effective team working does not happen by chance. We will explore team dynamics, the importance of team processes, and how to actively promote these. We will delve into the natural stages of team development and how our style should adapt to facilitate the process.

Some of the topic areas covered during the programme:

• The role of a Personal/Executive Assistant in achieving organisational objectives

• The seven active behaviours of an effective Personal/Executive Assistants

• Establishing and scheduling key priorities

• Managing the relationship with your manager

• Your style of leadership in work and people – preferences and learning to adapt

• Effective delegation in managing your workload

• Understanding what motivates different people and how to harness the potential

• Leading and managing project and event team performance

• Driving your development and objective setting

• Communication – understanding the keys and overcoming barriers

• Active listening

• Effective telephone behaviour

• Projecting self-confidence and a professional image on and off line

• Be more effective when communicating with emails and utilising templates

• Self Awareness, Emotional Intelligence and Assertiveness

• Handling difficult people

• Characteristics of effective teams

• Team dynamics and processes

• Stages of team development

• Influencing and problem solving skills

• Diary Management

• Minute taking and meeting skills

• Online Meeting and Conference Tools

• Self development for the future and action planning

Testimonials

• I really enjoyed the programme, the trainer was very personable which I liked. I would recommend the programmes to others.

• Enjoyed the programme and met some great people in the process

• Very thorough, very well conducted and detailed where required

• Brilliant programme!

• All the training programme was beneficial

• Really enjoyed it, as well as getting other peoples opinions, it has given me a focus for moving forward – Thank you!

• I’m looking forward to returning to the office with the fresh ideas