This programme incorporates the successful one day ‘Effective Communication Skills’ course, designed for people who want to ensure their communication is clear, assertive and persuasive with the self esteem building practical aspects of a confidence building course.
Personal Effectiveness
Overview
This programme incorporates the successful one day ‘Effective Communication Skills’ course, designed for people who want to ensure their communication is clear, assertive and persuasive with the self esteem building practical aspects of a confidence building course.
This is a two-day programme which looks to build self belief in order to then move onto generating greater assertiveness in any individual and any role.
Objectives
For each delegate to :
Manage their feelings of self-belief positively.
Boost their confidence enabling them to push themselves.
further and feel more confident in their abilities.
Recognise and eliminate or replace gestures and speech that could reduce the power of communication.
Understand the difference between passive, aggressive and assertive behaviour.
Analyse their personal communication style and how they are perceived by colleagues and team members.
Understand how they communicate and the benefits of becoming more assertive.
Ask questions, state their opinion and say “no” calmly and confidently.
Handle conflict and confrontation .
Understand how to influence others effectively, based on an understanding of the different personality types.
Contents – Day One
The psychology of confidence and self esteem
‘Personal Power’ evaluation
Development of ‘Personal Power’ programme
Gaining confidence and self-control techniques for holding emotions at bay
Communication styles – understanding aggressive, passive and assertive messages (body language, voice, words, emails etc)
Developing assertive techniques such as key listening and questioning techniques
Summary and close
Contents – Day Two
What’s My Communication Style? – self-assessment
Evaluation of delegates’ levels of assertiveness
Conflict Management Style – self-assessment
Conflict management techniques
Saying “No”
Giving and receiving feedback
Working with others
Influencing techniques – the decision making process
Influencing different personality types
Summary and close
About us
Providing transformational learning
Keystone is a training and consultancy firm providing transformational workplace and organisational training and learning. We put great emphasis on the potential for individuals and teams within organisations to grow and succeed, and our approach is to tap into that potential with bespoke training programmes. Our skilled facilitators used customised solutions and collaborative approaches to deliver quality results.
Personal impact and team development
How we help your business
We are passionate about tapping into the potential of every individual and team we collaborate with. The bespoke courses and programmes at Keystone are designed to enhance and develop core and essential skills, increase confidence and empower individuals and teams, while also fostering an environment conducive to top-notch performance.
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