Good communication is key to working successfully with others. Being assertive without being aggressive in a pressured environment can be difficult, and equally being assertive enough in certain situations or with particular individuals can also be difficult.
DurationPersonal Impact and Assertiveness Skills
Overview
Good communication is key to working successfully with others. Being assertive without being aggressive in a pressured environment can be difficult, and equally being assertive enough in certain situations or with particular individuals can also be difficult.
We will help you first understand how you might be perceived by others and then come up with a plan to implement strategies and practices for you to ensure you are taking the right approach to a situation.
Preparedness will lead to you being more confident you are communicating and being assertive correctly and professionally. We will also discuss instances where you might be faced with a challenging and aggressive customer or colleague and how to respond to them correctly and take charge and manage these situations.
This course includes elements of communication and assertiveness. It's designed to provide you with the knowledge to deal with aggressive and demanding people, whether they be colleagues or customers or anyone else. As well as understanding how to present yourself assertively. Learn to keep your emotional balance intact.
This course covers:
What assertiveness is
Benefits of assertiveness
Assertiveness general guidelines
Learn how to communicate assertively
APA model
How to be assertive
Communication styles and attitudes
Assertiveness techniques
How to deal with passive, aggressive and passive-aggressive behaviour
Social Enterprise Kent CIC
Get ready to unlock the potential of your team with our training experts! Our team has years of experience and expertise in delivering engaging and informative training sessions. We're proud to have great Trust Pilot reviews and client testimonials to back us up.
At our Community Interest Company (CIC), we're not just about providing top-notch training courses. We're also about creating positive change in the community we call home. That's why we reinvest the profit we make from our Training Division into our community projects, ensuring that the impact we have goes far beyond the training room.
Not only will you receive expert instruction and gain valuable skills through our courses, but you'll also be contributing to something bigger than yourself. By choosing to learn with us, you're choosing to be a part of a community that is dedicated to making a positive social impact in Kent.
Procure in line with your businesses social and community values!
The courses are for anyone, men and women, young or old of any background or ability. The courses are entirely suitable both for people who want to be more assertive in everyday situations and people who want to apply the skills in professional contexts. The more varied students are the better the ...
Understand the importance of effective communication within the workplace and recognise the triggers for certain behaviours in themselves and others. Identify the skills and behaviours displayed by effective communicators and the range of behaviours from submissive through to aggressive.
Utilising assertive styles for any situation, Building on your confidence and self belief, Understand how others perceive your behaviour, Understand the communication processes necessary to be assertive & Understanding your body language and confidence
Supervisors and Managers need to be able to get the best from staff quickly and without creating negative feelings. Not all of us feel we naturally have the necessary confidence to inspire those around us to act on our messages. Furthermore, assertiveness becomes an all-important tool for Managers ...
At some time or other, most of us give in to people in authority or to those who are dominant or difficult. It stops us from achieving our own goals and leaves us feeling inadequate, stressed and angry. This course identifies the behaviour patterns that lead to these situations. You will practise a
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