Good communication is key to working successfully with others. Being assertive without being aggressive in a pressured environment can be difficult, and equally being assertive enough in certain situations or with particular individuals can also be difficult.
DurationPersonal Impact and Assertiveness Skills
Overview
Good communication is key to working successfully with others. Being assertive without being aggressive in a pressured environment can be difficult, and equally being assertive enough in certain situations or with particular individuals can also be difficult.
We will help you first understand how you might be perceived by others and then come up with a plan to implement strategies and practices for you to ensure you are taking the right approach to a situation.
Preparedness will lead to you being more confident you are communicating and being assertive correctly and professionally. We will also discuss instances where you might be faced with a challenging and aggressive customer or colleague and how to respond to them correctly and take charge and manage these situations.
This course includes elements of communication and assertiveness. It's designed to provide you with the knowledge to deal with aggressive and demanding people, whether they be colleagues or customers or anyone else. As well as understanding how to present yourself assertively. Learn to keep your emotional balance intact.
This course covers:
What assertiveness is
Benefits of assertiveness
Assertiveness general guidelines
Learn how to communicate assertively
APA model
How to be assertive
Communication styles and attitudes
Assertiveness techniques
How to deal with passive, aggressive and passive-aggressive behaviour
Social Enterprise Kent CIC
Get ready to unlock the potential of your team with our training experts! Our team has years of experience and expertise in delivering engaging and informative training sessions. We're proud to have great Trust Pilot reviews and client testimonials to back us up.
At our Community Interest Company (CIC), we're not just about providing top-notch training courses. We're also about creating positive change in the community we call home. That's why we reinvest the profit we make from our Training Division into our community projects, ensuring that the impact we have goes far beyond the training room.
Not only will you receive expert instruction and gain valuable skills through our courses, but you'll also be contributing to something bigger than yourself. By choosing to learn with us, you're choosing to be a part of a community that is dedicated to making a positive social impact in Kent.
Procure in line with your businesses social and community values!
North Kent Training Service offers training for organisations across all sectors and individual learners in Kent, Medway and the South East. Courses include First Aid, Food Safety, Health and Safety and Business skills such as Time Management, Communication Skills and Management.
This course provides a solid foundation of self-esteem and assertiveness through practical techniques and strategies to develop confidence and communication skills.
At some time or other most of us give in to people in authority or to those who are dominant or difficult. It stops us achieving our own goals and can leave us feeling inadequate, stressed and angry.
This course always makes a huge difference to delegates by giving them clear techniques which they practice using in the training sessions. Encouragement, support and self-belief are imparted and a clear change in confidence is guaranteed.
Assertive behaviour is a core skill, helping teams function well and ensuring they are efficient and effective: whilst differences of opinion are healthy, angry disagreements are not.
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