Good communication is key to working successfully with others. Being assertive without being aggressive in a pressured environment can be difficult, and equally being assertive enough in certain situations or with particular individuals can also be difficult.
DurationPersonal Impact and Assertiveness Skills
Overview
Good communication is key to working successfully with others. Being assertive without being aggressive in a pressured environment can be difficult, and equally being assertive enough in certain situations or with particular individuals can also be difficult.
We will help you first understand how you might be perceived by others and then come up with a plan to implement strategies and practices for you to ensure you are taking the right approach to a situation.
Preparedness will lead to you being more confident you are communicating and being assertive correctly and professionally. We will also discuss instances where you might be faced with a challenging and aggressive customer or colleague and how to respond to them correctly and take charge and manage these situations.
This course includes elements of communication and assertiveness. It's designed to provide you with the knowledge to deal with aggressive and demanding people, whether they be colleagues or customers or anyone else. As well as understanding how to present yourself assertively. Learn to keep your emotional balance intact.
This course covers:
What assertiveness is
Benefits of assertiveness
Assertiveness general guidelines
Learn how to communicate assertively
APA model
How to be assertive
Communication styles and attitudes
Assertiveness techniques
How to deal with passive, aggressive and passive-aggressive behaviour
Social Enterprise Kent CIC
Get ready to unlock the potential of your team with our training experts! Our team has years of experience and expertise in delivering engaging and informative training sessions. We're proud to have great Trust Pilot reviews and client testimonials to back us up.
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Not only will you receive expert instruction and gain valuable skills through our courses, but you'll also be contributing to something bigger than yourself. By choosing to learn with us, you're choosing to be a part of a community that is dedicated to making a positive social impact in Kent.
Procure in line with your businesses social and community values!
Identify the difference between assertive, aggressive and passive communication and determine their own preference
This course is designed to help delegates to understand what assertiveness is, and when to use it. Assertiveness can improve performance and help with the management of difficult people and situations.
This one day Assertiveness and Confidence course has been designed for delegates to understand the essential factors behind Assertiveness, enabling delegates to understand the processes which will make them more effective, increase their confidence and sense of achievement.
The aim of the workshop is to encourage you to make decisions and implement changes that will give you direction and add value to your life.
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