Social Enterprise Kent

Our customer service course is designed for anyone who works in customer service with internal and external customers. We will work with them to improve their face-to-face customer service and telephone and email skills, to ensure each customer has the best possible experience every time they make ...

Good communication is key to working successfully with others. Being assertive without being aggressive in a pressured environment can be difficult, and equally being assertive enough in certain situations or with particular individuals can also be difficult.

We will help you first understand how you might be perceived by others and then come up with a plan to implement strategies and practices for you to ensure you are taking the right approach to a situation. 

To learn how to take control of your stress levels simply: book your place on our ‘Understanding Stress Management’ training course, learn the essential skills you need to combat stress and then finally utilise your newly acquires skills to take control of your stress.

To begin learning how to manage your time and become more self-aware simply: book your place on our ‘Time Management and Self-Awareness’ training course, learn the skills, and finally take control of your life and your time!