Our customer service course is designed for anyone who works in customer service with internal and external customers. We will work with them to improve their face-to-face customer service and telephone and email skills, to ensure each customer has the best possible experience every time they make c
DurationOur customer service course is designed for anyone who works in customer service with internal and external customers. We will work with them to improve their face-to-face customer service and telephone and email skills, to ensure each customer has the best possible experience every time they make contact.
We believe whether you operate face-to-face, over the phone or via e-mail you should strive to give your customers a competent professional response every time. When your customers have a great experience it helps build and maintain good customer relationships increasing business success.
This course aims to provide those who work in the customer service industry with the information and skills needed to go above and beyond providing the very best service and being a great advert for people to do business with you.
What this course covers:
Social Enterprise Kent CIC
Get ready to unlock the potential of your team with our training experts! Our team has years of experience and expertise in delivering engaging and informative training sessions. We're proud to have great Trust Pilot reviews and client testimonials to back us up.
At our Community Interest Company (CIC), we're not just about providing top-notch training courses. We're also about creating positive change in the community we call home. That's why we reinvest the profit we make from our Training Division into our community projects, ensuring that the impact we have goes far beyond the training room.
Not only will you receive expert instruction and gain valuable skills through our courses, but you'll also be contributing to something bigger than yourself. By choosing to learn with us, you're choosing to be a part of a community that is dedicated to making a positive social impact in Kent.
Procure in line with your businesses social and community values!
This course provides ways to add value to customer relationships, exceed customer expectations and protect companies’ brand by delivering outstanding customer service.
Dealing with customers in the right way can really boost your business. Dealing with them in the wrong way can be very harmful and cause unnecessary extra work dealing with complaints.
This course is designed to help you understand the impact of customer service and deliver the best customer service for your clients leading to improved customer loyalty, enhanced brand perception, and delivering long-term success for your organisation.
The Customer Service Practitioner qualification is ideal for those that are looking to improve their knowledge and skills to develop a career within a Customer focused sector.
Customer services are the life-blood of an organisation. Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.
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