Our customer service course is designed for anyone who works in customer service with internal and external customers. We will work with them to improve their face-to-face customer service and telephone and email skills, to ensure each customer has the best possible experience every time they make c
DurationOur customer service course is designed for anyone who works in customer service with internal and external customers. We will work with them to improve their face-to-face customer service and telephone and email skills, to ensure each customer has the best possible experience every time they make contact.
We believe whether you operate face-to-face, over the phone or via e-mail you should strive to give your customers a competent professional response every time. When your customers have a great experience it helps build and maintain good customer relationships increasing business success.
This course aims to provide those who work in the customer service industry with the information and skills needed to go above and beyond providing the very best service and being a great advert for people to do business with you.
What this course covers:
Social Enterprise Kent CIC
Get ready to unlock the potential of your team with our training experts! Our team has years of experience and expertise in delivering engaging and informative training sessions. We're proud to have great Trust Pilot reviews and client testimonials to back us up.
At our Community Interest Company (CIC), we're not just about providing top-notch training courses. We're also about creating positive change in the community we call home. That's why we reinvest the profit we make from our Training Division into our community projects, ensuring that the impact we have goes far beyond the training room.
Not only will you receive expert instruction and gain valuable skills through our courses, but you'll also be contributing to something bigger than yourself. By choosing to learn with us, you're choosing to be a part of a community that is dedicated to making a positive social impact in Kent.
Procure in line with your businesses social and community values!
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support. In this role, you’ll train to be an advocate of customer service, acting as a referral point for dealing with more complex or technical customer requests, complaints and queries.
This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.
Maybe you should look at an Apprenticeship in Customer Service. Key responsibilities of apprentices may include dealing with customer information requests and solving their problems. Develop a clear and professional manner to answer calls and emails while representing the organisations professional...
Call centre training is essential to the growth of any business that works with customers through phone calls. Our call centre training course will cover what you and your candidates need to be the best front for your organisation.
This qualification is intended for those looking to enter employment in the customer service industry. The qualification covers the principles of positive customer service and allows candidates to consider further learning in this subject area.
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