Our customer service course is designed for anyone who works in customer service with internal and external customers. We will work with them to improve their face-to-face customer service and telephone and email skills, to ensure each customer has the best possible experience every time they make c
DurationOur customer service course is designed for anyone who works in customer service with internal and external customers. We will work with them to improve their face-to-face customer service and telephone and email skills, to ensure each customer has the best possible experience every time they make contact.
We believe whether you operate face-to-face, over the phone or via e-mail you should strive to give your customers a competent professional response every time. When your customers have a great experience it helps build and maintain good customer relationships increasing business success.
This course aims to provide those who work in the customer service industry with the information and skills needed to go above and beyond providing the very best service and being a great advert for people to do business with you.
What this course covers:
Social Enterprise Kent CIC
Get ready to unlock the potential of your team with our training experts! Our team has years of experience and expertise in delivering engaging and informative training sessions. We're proud to have great Trust Pilot reviews and client testimonials to back us up.
At our Community Interest Company (CIC), we're not just about providing top-notch training courses. We're also about creating positive change in the community we call home. That's why we reinvest the profit we make from our Training Division into our community projects, ensuring that the impact we have goes far beyond the training room.
Not only will you receive expert instruction and gain valuable skills through our courses, but you'll also be contributing to something bigger than yourself. By choosing to learn with us, you're choosing to be a part of a community that is dedicated to making a positive social impact in Kent.
Procure in line with your businesses social and community values!
This one day fully interactive event has been designed to cover the main principles of providing great customer service, using light-hearted exercises and discussion, to ensure delegates' maximum interest and learning potential.
It takes more than technical ability to create an exceptional experience for users, and establish positive and respectful relationships between technical colleagues.
These skills are easily transferable from one role to another, as the fundamentals remain the same, however you choose to apply them. We work closely with you to create telephone skills training sessions that combine these soft skills with the specifics of your business or industry to develop well-...
Handling Customer Services and Complaints course is offered by Red Training and Consultancy
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
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