The impact of the digital revolution on delivery channels and customer demands for a seamless experience are a key focus.
DurationThe impact of the digital revolution on delivery channels and customer demands for a seamless experience are a key focus.
By the end of this course, you should be able to:
Assess ways in which retail banks anticipate and prepare for the impact of external trends and influences in providing high quality, cost effective services;
Provide a rationale for how personal and private banking services are managed and distributed through a diverse range of customer channels;
Assess what constitutes best practices in consumer lending with a focus on credit appraisal and types of available security and managing financial hardship;
Examine the impact of legislation, regulation and supervision on bank culture, conduct and governance;
Critically analyse the role and impact of technology in the evolution of the personal and private banking environment;
Critically analyse the role of a private banking relationship manager and evaluate the proposition in terms of value creation for both the customer and the bank.
FINSIA has approximately 8000 members in Australia & New Zealand covering banking, institutional markets, funds management and securities including financial advice. FINSIA’s purpose, since 1886 is to help facilitate the industry to professionalise for the betterment of our community.
This supports raising standards of competency and conduct to improve consumer trust and individual practitioner pride.
Honours in Finance is a program offered within the Research School of Finance, Actuarial Studies and Applied Statistics that offers students who have excelled in their undergraduate studies a challenging but rewarding year of study in finance.
This qualification reflects management roles in finance and mortgage broking where work is undertaken independently, through an aggregator, or involves managing a workplace team.
This qualification is designed to flexibly reflect senior management and/or sales and service job roles with team and business result responsibilities in banking or other deposit taking institutions’ customer contact centres or retail financial services environments.
This degree is designed to prepare students for the professional fields of finance and accounting, with a strong practical focus and enhanced insight into the global and institutional aspects of financial systems.
Diploma of Banking Services Management offered by IBMA.
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