Personal & Private Banking

The impact of the digital revolution on delivery channels and customer demands for a seamless experience are a key focus.

By the end of this course, you should be able to:

• Assess ways in which retail banks anticipate and prepare for the impact of external trends and influences in providing high quality, cost effective services;

• Provide a rationale for how personal and private banking services are managed and distributed through a diverse range of customer channels;

• Assess what constitutes best practices in consumer lending with a focus on credit appraisal and types of available security and managing financial hardship;

• Examine the impact of legislation, regulation and supervision on bank culture, conduct and governance;

• Critically analyse the role and impact of technology in the evolution of the personal and private banking environment;

• Critically analyse the role of a private banking relationship manager and evaluate the proposition in terms of value creation for both the customer and the bank.