This course is for anyone whose working environment may involve confronting violence, aggression and challenging behaviour. Learners will gain an understanding of causes of such incidents and be taught strategies to redirect and de-escalate.
DurationPrevention & Management Of Violence & Aggression Training
Course Description
This course is for anyone whose working environment may involve confronting violence, aggression and challenging behaviour. Learners will gain an understanding of causes of such incidents and be taught strategies to redirect and de-escalate.
They will be informed about relevant law and guidelines from national bodies. Practical training is given on breakaway (escape) methods, as a last resort, and using only the amount of force that is necessary and reasonable in the circumstances.
Our statement of intent is to train staff to approach incidents in a manner that attempts to reduce rather than provoke violent or aggressive behaviour.
Tailored Courses - This course can be tailored to suit all age groups with relevant legislation on the use of both non-physical and physical intervention. Edify also offer 3, 4 and 5 day level 2 course extensions covering ethical restraint.
Course Programme
Introduction and course overview
Definition of “reasonable force”
Managing a violent episode
National guidelines and the law
Areas of the body to be avoided
De-escalation
Recognising the warning signs
Common causes of aggressive behaviour
Coping with violence and aggression
The lawful use of force
Reporting and recording
Providing support (violence can affect people in many ways)
Basic breakaway methods and practise
Course evaluation
At Edify Training we understand only too well the pressures facing organisations today, with the need to achieve and retain regulatory compliance an ever-present concern that can distract from day-to-day operational activities.
With escalating costs, it can seem counter-intuitive to allocate money to training when budgets are already stretched, not to mention the effect on staffing levels when team members are diverted from their main duties to attend training sessions.
However, high-quality training is an investment in both your employees and your organisation, not only empowering staff to carry out their duties more productively with new found confidence, but also giving them a sense of value and greater job satisfaction which in turn results in greater workforce retention.
With options for elearning, virtual, blended and face-to-face training, we can provide customised training plans that work around your schedules, minimising disruption to day-to-day activities whilst optimising productivity – in essence a training solution that suits the needs of your organisation.
With over 150 courses available, we can work with you to identify the challenges facing your organisation, developing a bespoke training solution to address your specific needs and suit your budget. Using a variety of interactive techniques such as gamification, role play and case studies, information imparted during the sessions is retained more effectively by delegates.
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