In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; However 91% of those simply leave and never come back.
DurationIn order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; However 91% of those simply leave and never come back.
The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
What Does This Qualification Cover?
This qualification aims to:
The objectives of this qualification are to help learners to:
We are a registered training provider who pride ourselves on delivering a training experience that is tailored to individuals learning styles and needs.
Reach4Skills Training was founded in 2014. It was originally founded out of a need to upskill delivery staff at EnergyKidz, and has since become a leader in the nursery and childcare training space as well as extending it’s offering to business qualifications.
We are a registered training provider who pride ourselves on delivering a training experience that is tailored to individuals’ learning styles and needs. We are recognised as a leading provider of innovative training programs, expert training and are renowned for high quality delivery.
Our learners receive top quality training using blended learning and our assessors know how to get the best out of our learners. We work with employers to ensure the learner will not only have the knowledge to fulfil the role but have the practical skills too.
Understanding and meeting customer needs is an essential skill for staff across all customer-facing roles. The impact of poor customer relations can be felt directly on the bottom line. This course will develop the essential people skills that are at the heart of quality customer care.
Providing customer service today is not always easy, customers often have heightened and seemingly unreasonable expectations of service levels. In general, we have a potentially explosive cocktail. This course helps staff to manage difficult customer situations with greater skill and confidence, re...
This one day fully interactive event has been designed to cover the main principles of providing great customer service, using light-hearted exercises and discussion, to ensure delegates' maximum interest and learning potential.
This qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.
Whether you are starting your professional career or looking to upskill our variety of courses covers all levels. We offer MOT Courses, Light Vehicle Maintenance & Repair, Hybrid & Electric Vehicle and many more.
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