Principles Of Customer Service

by Reach4Skills Training Ltd Claim Listing

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; However 91% of those simply leave and never come back.

£362

Contact the Institutes

Fill this form

Advertisement

Reach4Skills Training Ltd Logo

img Duration

Please Enquire

Course Details

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; However 91% of those simply leave and never come back.

The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

 

What Does This Qualification Cover? 

This qualification aims to:

  • Provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role.

 

The objectives of this qualification are to help learners to:

  • Develop essential knowledge of how to carry out customer service tasks, such as how to manage information and supporting events
  • Know how to apply their knowledge in a variety of industries and job roles
  • Portsmouth Branch

    Gatcombe House, Copnor Rd, Portsmouth

Check out more Customer Service courses in UK

Stanmore College Logo

Certificate in Principles Of Customer Service (NCFE Level 3)

More than 80% of business leaders in the UK believe that customers are not only the biggest pressure point for businesses, but also the most influential drivers of change. Ultimately, the customer service industry is one of the most popular and rewarding industries to work in.

by Stanmore College [Claim Listing ]
Heart of Worcestershire College Logo

Customer Service Practitioner Apprenticeship (Level 2)

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation, which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include d...

by Heart of Worcestershire College [Claim Listing ]
Happy Logo

Mastering Customer Service

This one-day customer service training course will provide a depth of personal insight and enhance your ability to understand what makes excellent service. It will equip you with the skills to effectively resolve difficult situations with unhappy customers, all while remaining positive.

by Happy [Claim Listing ]
Southern Regional College Logo

Transform Tourism and Hospitality - Customer Service & Workshops

Transform your Hospitality and Tourism business with this hands-on course designed to enhance practical skills in modern technology whilst delivering a high-quality customer service.

by Southern Regional College [Claim Listing ]
Right Track Training Logo

Communicating With Customers

Right Track Training was founded to help people acquire more skills in their fields of business or software skills to expand into new areas of expertise successfully.

by Right Track Training [Claim Listing ]

© 2025 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy