This one day course comprehensively covers the essential principles of customer service. It is also used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.
DurationThis one-day course comprehensively covers the essential principles of customer service. It is also used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.
Content:
At West College Scotland we have courses for all ages and abilities, with a wide range of full-time, part-time and training and development courses.
At West College Scotland we have courses for all ages and abilities, with a wide range of full-time, part-time and lifestyle courses.
The primary aims of this one day instructor led course are to refine the communications skills and revitalise the attitudes that transmit real Customer Care and to assist delegates to interact on the telephone with customers in a productive and positive manner.
This 1 Day Course allows individuals to identify how to improve their own personal effectiveness in dealing with customers both internal and external either face to face or over the telephone.
Exploring the changing face of ‘cold calling’ and customers expectations when dealing with people over the telephone
This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of.
Customer service training course in swindon. This one-day customer service training course in swindon will help you to build the customer service skills to identify and meet customer needs and deliver excellent customer service, face to face, on the telephone or on line.
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