This course is designed for those who are currently working or would like to work within the health and social care sector in a wide range of job roles. It will provide you with the knowledge to answer a series of questions leading to a Level 2 Accredited Qualification.
DurationThis course is designed for those who are currently working or would like to work within the health and social care sector in a wide range of job roles. It will provide you with the knowledge to answer a series of questions leading to a Level 2 Accredited Qualification.
There are seven mandatory units to complete:
We offer full-time courses for school leavers including A Levels and vocational qualifications, full-time Access to Higher Education courses, part-time adult professional development, entry level and recreational courses as well as full and part-time degree level study.
Learn to improve techniques in verbal skills to establish an excellent rapport between yourself and your clients, building trust and de-fusing and resolving difficult customer service situations.
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; However 91% of those simply leave and never come back.
This course will prepare you to work in an environment where customer service skills are highly valued. You will understand different types of customers and different customers’ expectations.
Our masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art program to enable you to exploit this colossal opportunity.
This course will provide you with the chance to obtain and demonstrate the skills and knowledge needed to deliver high quality products and services to your customers from the workplace, digitally, or through going out into the customer’s own locality.
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