Problem Solving & Root Cause Analysis

Organisations With Staff Skilled In Effective Problem Solving And Root Cause Analysis Have The Benefit Of:

• Identifying cause and effect for problem solving
• Developing long lasting workplace solutions
• Improving reliability and performance management
• Identifying supply chain interruptions and more

Learning Objectives

Clearly defining problems that need evaluation with techniques to resolve them is the basis of this course. Participants will learn a systematic team approach to problem solving by utilising the Plan-Do- Check-Act (PDCA) method. Upon completion learners will be able to:

• Define the problem, assemble a team and take containment action
• Measure the impact of the problem
• Apply standard methods to investigate and analyse problems
• Explain methods for developing and implementing solutions
• Identify root causes of problems and potential solutions
• Implement appropriate actions to prevent recurrence
• Develop best practices for monitoring action plans for success
• Exercise effective team based problem solving skills
• Articulate root cause analysis methods
• Understand Fishbone, 5 Why, Histograms, Bell Curves and Variation.