Process Mapping

by Association of Malaysian Medical Industries (AMMI) Claim Listing

Learn the proper technique to document business process, and to solve business process problems in a structure manner. Participants will learn tools to document, analyze and improve business processes.

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img Duration

1 Full-day Course (8 Hrs Per Session)

Course Details

Learn the proper technique to document business process, and to solve business process problems in a structure manner. Participants will learn tools to document, analyze and improve business processes. 

Course objectives
When you participate in our training, you will be able to:

  • Understand the definitions for process and process owner.
  • Differentiate the differences between process, major steps and activities
  • Map macro process model and detailed process map
  • Understand the principles of value adding to customers
  • Systematically identify mistake risks in the business process
  • Improve cost, delivery and quality

Course Outline:

  • Introduction to process and process mapping
  • The role of team charter
  • Process mapping tools such as SIPOC and Cross Functional Process Map
  • Process analysis tools such as value adding analysis, and risk analysis
  • Features of an ideal process
  • Strategies to improve current ‘as is’ process
  • Process management method and tools.

Target audience

  • Anyone who wants to document, analyse and improve business process.

Pre-requisites

  • There is no prerequisite for this course.
  • Kuala Lumpur Branch

    Level 32, Menara Prestige, No. 1, Jalan Pinang, 50450, Kuala Lumpur

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