Process Mapping

You Will Learn How To:

• describe and define processes and instructions
• design and produce process maps, and
• carry out an initial analysis and design to establish what process maps are needed.

In process mapping, there is no substitute for experience. At this experiential workshop you will learn by doing the facilitation that process mapping requires, and develop effective questioning and diagramming techniques.

Purpose

This course is designed to share the successful techniques Tactics uses for its clients. These have been distilled and simplified to create a method that works every time. The course focuses on:

• understanding instructions and processes and the stages of a process
• designing appropriate, easy to follow diagrams
• completing process maps, and
• how to separate out checklists, forms and policy information to keep process m
• Benefits
• Process mapping helps you:
• reveal business processes so they can be clearly understood and improved
• show who is responsible for each stage of a process
• provide process consistency throughout an organisation
• inspire change as redundant activities are identified
• provide a framework for establishing best practice, and
• enable people to see where their job role fits into the overall process.