When your information is clear, performance improves. We offer a full range of technical writing, process mapping and training services to improve organisational performance, reduce support costs and increase customer satisfaction.
Tactics was founded in Wellington in 1987 as an independent consulting company specialising in customised training and documentation design and development. We are now one of the leading providers of performance support services in the Asia-Pacific region.
The Tactics team is made up of committed individuals with the diverse skills and experience to provide creative solutions for our clients.
We have designed and delivered documentation and training for clients within the following areas such as banking, call centres, defence, electricity, government, insurance and finance, IT and manufacturing.
Projects range from enterprise-wide system implementations, training rollouts, regulatory compliance and business process mapping to the design and creation of information repositories
We practise what we preach. Our process mapping method has been honed and tested on real-life projects for over 20 years. Anyone can learn it, with or without fancy software.
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