Supply chain management is an indispensable part of most businesses and an important factor in success and customer satisfaction. Increasing your knowledge of supply chain and product management and the tools available online to help facilitate it is vital.
DurationCustomers expect a certain level of quality which includes the correct product assortment available at the right location. Your customer satisfaction levels diminish if necessary products or parts are not in stock when required.
The right delivery time is a factor in this as customers expect products to be delivered at a specific time. For example, consider how customer satisfaction diminishes when a pizza delivery an hour late or Christmas presents arrive on Boxing Day.
Along with this, the correct after-sale support is also a customer expectation as repairs or other support services must be prompt and accurate.
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