Using helpful and relevant scenarios and best practice examples this course will enable staff to define the ‘limits’ of their roles and understand the need for, and benefits of, clear, professional boundaries.
DurationAre your staff able to operate within clear, professional boundaries? Do they understand the risks of ‘crossing’ those boundaries? Are they able to find the right balance between ‘compassion’ and maintaining a professional distance?
If these questions have started you thinking, then this course is for you and your staff.
If your organisation is to deliver a high quality, professional service, clear boundaries are essential. Professional boundaries outline an effective and appropriate interaction between housing professionals and their customers.
The ‘boundaries’ exist to protect both parties. Staff must understand the nature and limits of their roles and be able to recognise ‘grey areas’, where they may be at ‘risk’ of crossing the line.
Using helpful and relevant scenarios and best practice examples this course will enable staff to define the ‘limits’ of their roles and understand the need for, and benefits of, clear, professional boundaries.
Course content
Codes of conduct and why we need them
The legal and regulatory requirements for a code of conduct and professional boundaries
The limits of clear professional boundaries
The customer/worker relationship in this context
How to recognise ‘grey areas’ where professional boundaries are at risk of being crossed, and the associated risks
Good practice that can be implemented in the workplace.
Who should attend?
All housing staff and their managers.
About us
HQN provides high-quality advice, tailored support, and training on everything to do with housing. We have a proven track record of helping organisations and individuals respond to the challenges of an ever-evolving sector.
HQN was originally set up by Alistair McIntosh and David Garland in 1997 to help social housing organisations navigate the new policy and regulatory landscape introduced by the New Labour government.
From Decent Homes, the creation of the ALMO movement and the Audit Commission inspection regime to the austerity years, government cuts, and the ongoing fallout from the Grenfell disaster, HQN has supported the sector every step of the way.
We have always been proud of our ability to provide fast, practical guidance to the housing profession. We do this in a range of different ways:
The Housing Quality Network – our main best practice network
Nine innovative specialist networks
Consultancy support
Accreditation
Training
Events and workshops.
What we offer
Vast expertise in housing management, asset management, housing finance, governance, leasehold management, policy and strategy, income collection, tenancy sustainment, private rented sector housing, resident engagement, neighbourhood management and building safety
Access to a wide range of associates who are all experts in their fields
Access to a bank of information and good practice drawn from our network membership and our work with the best in class
A well-respected company with a proven commitment to the social housing sector and a strong track record.
Anyone who needs to take notes or minutes at meetings. The variety of people who need minute taking training is extremely wide, though likely candidates include secretaries, PAs and administrative assistants.
This course will express the importance of professional communication within a business environment.
Master the art of professional and friendly communication. Navigate difficult conversations, handle conflicts with finesse, and build trust among colleagues.
This course will provide important guidance, tools and techniques to help those looking to either start their career or make the necessary plans to enhance or change their existing career.
Developing a training programme to meet your specific requirements
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