Professional Cabin Crew Programme

Cabin crew course is a full-time basic study. This course will be running with potential modules to fulfil skills of work in airline industry. 

This training program helps build the basic foundation, gives the trainees a good insight and understanding of the job nature and prepares the fully in the transition into a job as cabin crew.

Introduction

Airline cabin crew, also known as flight attendants, are primarily responsible for ensuring passenger safety during a flight. They are also required to ensure the comfort of passengers which is why good customer service skills are so important.

Hours can vary so a flight attendant’s career is not for those who like to work 9-5 Monday to Friday. But the lifestyle is social, friendly and sometimes exotic – especially long-haul cabin crew jobs where you will fly and stop-over at world airports. It is hard work and rewarding. 

Course Module:

Our approach to training is to identify and develop professional competencies.

• Improved Standard of Customer Service.
• Verbal & Non-verbal communication.
• Customer Contact Techniques.
• Cross-cultural Awareness.
• Stress Management.
• Personality Development and Image Enhancement.
• Safety and Emergency Procedures.
• Interview Techniques.
• Airline Terminology.

Learning  Outcome

• Have a good knowledge of the aviation industry.
• Techniques of effective communication and customer contact.
• Groom themselves professionally in line with airline’s standards.
• Understand the cabin crew’s roles & responsibilities.
• Effectively balance task and service orientation.
• Have a more in-depth knowledge of the foods & beverages served on board airlines.
• Understand and be aware of cultural differences.
• Understand the appropriate responses to customers’ needs and expectations.
• Ability to understand various social styles and cultural differences of airline customer.
• Perform basic first aid.
• Managing stress and pressure.

Minimum Qualification:

• Sijil Pelajaran Malaysia (SPM) (Malaysian)
• High school certificate (International Student)
• Able to communicate in English
• 18 – 30 years old
• Minimum height: 157cm (Female), 160cm (Male)
• Good physical appearance