Professional Communication

by Solutions2Success Claim Listing

Develop a standard template for common email responses to save time whilst ensuring a professional and common standard is used

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img Duration

Half Day

Course Details

Professional Communication

earning objectives and expected outcomes

  • Deliver a positive first impression so your customers remain loyal

  • Develop a standard template for common email responses to save time whilst ensuring a professional and common standard is used

  • Define a guide on what communication method to use to achieve the best outcome

  • Provide a great service and experience to people internally and externally whilst also achieving your objectives

  • Develop communication skills that will help you in your professional and personal life

Course content includes:

  • Creating a great first impression of yourself and the company (all touch points with the customer or person via face to face, phone or email)

  • What makes a great communicator

  • Communication barriers and how to overcome them

  • The different communication methods and when to use them (face to face, phone,written or email)

  • Top tips for effective communication (face to face, phone or email)

  • How to write emails that get read, prioritised and actioned

  • Structure and process for making outbound calls (internally and externally)

  • Understanding people's preferences to gain action

  • York Branch

    2 Clifton Moor Business Village,North Yorkshire, YO30 4XG, York

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