This course explores the various aspects of this all-important role within an organisation. You will learn a number of skills to improve their capacity to service customer and client needs in an effective and professional manner.
DurationThis course explores the various aspects of this all-important role within an organisation. You will learn a number of skills to improve their capacity to service customer and client needs in an effective and professional manner.
Do you deal with people face-to-face or over the telephone? This course will improve your capacity to service customer and client needs in a professional and caring manner by using proven methods of communication and quality service.
Who will benefit
First point of contact people who may not be full-time receptionists. Also, receptionists, front-counter personnel, telephone operators and others who communicate with their customers by telephone and would like to improve their skills.
At AIM WA you’ll engage in high impact learning at our world-class education centre, in your workplace or online.
AIM WA’s practical training courses cover everything from Excel skills to executive education, delivering all your development needs through our trusted experts.
And with workplace-focused qualifications, from Certificate IV through to a Master of Business Administration, you can attain valuable credentials to fast-track your career.
Corporate Members enjoy regular savings by developing their people with us, providing the best return on their training investment.
Plus, we invite every learner to join Professional Membership free for a year, so our community becomes your network too. AIM WA’s events bring respected local, national and international speakers to the business community.
They're a great way to connect with other professionals, bringing you new ideas and inspiration. To stimulate discussions that matter, visit Workplace Conversations, our online content hub.
It’s full of insightful articles on current workplace topics. Recognising and rewarding excellence and achievement is central to our purpose.
We love celebrating your success at our graduation events and the AIM WA Pinnacle Awards. And did you know that by learning with us, you're also supporting the wider community?
As a not-for-profit and registered charity, we proudly reinvest in the organisations and communities we serve. Our Community Training Grants are just one of the many ways we support the not-for-profit and charitable sectors.
Better for you. Better for workplaces. Better for the community.
Recognising The AIM WA Community
Offering support and recognising excellence in management and leadership at individual, team and organisational levels.
Our Vision
We are a contemporary education leader shaping management, leadership and workplace excellence, for the benefit of Australia and our neighbours.
This customer service training program has been designed to meet high customer service and conflict resolution expectations desired by many organisations. It aims to provide the interpersonal skills and knowledge required to deal with customers, clients, fellow workers.
Sales And Customer Service training is offered by Drake Training. Drake Training and our partners provide customized training covering the full suite of Microsoft Desktop Applications at Foundations, Intermediate and Advanced Levels.
This workshop is designed specifically for those who are on the front line, those who are the main interface between the organisation and their clients or public. Those who have recently benefited include: Switchboard Operators, Secretaries, Administration Assistants, ‘Help Desk’ Operators, Rec...
Adult learners who are interested in the course content for general knowledge, or for those working with groups, either in the community or the workplace, particularly in regards to developing their skills and knowledge in emotional intelligence
As a certified customer service professional, you’ll be ready to apply for roles and promotions in the events, hospitality, or tourism industry. Set your sights on a customer-facing position in hotels, restaurants, resorts, cruise ships, retail stores, call centres, and beyond.
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