This course explores the various aspects of this all-important role within an organisation. You will learn a number of skills to improve their capacity to service customer and client needs in an effective and professional manner.
DurationThis course explores the various aspects of this all-important role within an organisation. You will learn a number of skills to improve their capacity to service customer and client needs in an effective and professional manner.
Do you deal with people face-to-face or over the telephone? This course will improve your capacity to service customer and client needs in a professional and caring manner by using proven methods of communication and quality service.
Who will benefit
First point of contact people who may not be full-time receptionists. Also, receptionists, front-counter personnel, telephone operators and others who communicate with their customers by telephone and would like to improve their skills.
At AIM WA you’ll engage in high impact learning at our world-class education centre, in your workplace or online.
AIM WA’s practical training courses cover everything from Excel skills to executive education, delivering all your development needs through our trusted experts.
And with workplace-focused qualifications, from Certificate IV through to a Master of Business Administration, you can attain valuable credentials to fast-track your career.
Corporate Members enjoy regular savings by developing their people with us, providing the best return on their training investment.
Plus, we invite every learner to join Professional Membership free for a year, so our community becomes your network too. AIM WA’s events bring respected local, national and international speakers to the business community.
They're a great way to connect with other professionals, bringing you new ideas and inspiration. To stimulate discussions that matter, visit Workplace Conversations, our online content hub.
It’s full of insightful articles on current workplace topics. Recognising and rewarding excellence and achievement is central to our purpose.
We love celebrating your success at our graduation events and the AIM WA Pinnacle Awards. And did you know that by learning with us, you're also supporting the wider community?
As a not-for-profit and registered charity, we proudly reinvest in the organisations and communities we serve. Our Community Training Grants are just one of the many ways we support the not-for-profit and charitable sectors.
Better for you. Better for workplaces. Better for the community.
Recognising The AIM WA Community
Offering support and recognising excellence in management and leadership at individual, team and organisational levels.
Our Vision
We are a contemporary education leader shaping management, leadership and workplace excellence, for the benefit of Australia and our neighbours.
Telephone Skills course is offered by Envisage Training for all skill level. This course is for every employee who answers a phone; receptionists, switchboard operators, administrative assistants, sales administrators, personal assistants, sales teams.
Customer service starts with listening to the customer and finding out what their needs are, then working with them to achieve their goals. As service providers, you have the power to create a trusting, caring, and customer responsive environment.
Customer Service course is offered by Time Education & Training. We are your partner in the learning journey, providing an environment that promotes belief, confidence and capability to achieve your true potential. Knowledge converted immediately into practical workplace application
Customer Service Courses are offered by Karen Sheldon Training.
Delivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.
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