At any given point in time during normal office hours you simply never know who next might walk through the door; and whether or not any of these individuals could be of strategic importance or even a threat to the organization.
DurationAt any given point in time during normal office hours you simply never know who next might walk through the door; and whether or not any of these individuals could be of strategic importance or even a threat to the organization – for all you know the next person to enter the premises could be a client or customer, a potential employee, a person with criminal intentions or even a spy from a competitor organization.
First impressions make lasting ones and to create a good impression of your business you need to have good security measures in place, a tidy and presentable waiting area, clean facilities and a professional and welcoming manner when dealing with the public at large.
The purpose of this course is to help you manage your reception area so as to ensure that it is clean and safe as per organizational standards as well as to see that the general presentation of the reception area is in line with corporate policies and branding. You will also learn how to monitor and control stationery requirements.
We are a diverse and dynamic team of passionate training specialists who believe that self-betterment and additive education are transformative elements that can help people realise their full potential.
We are in the constant pursuit of excellence and proud of our authentic BBEEE roots. We want to work with companies who share our vision
Customer Service course is offered by FBT Consultants. Our vision is to train for a better tomorrow. With the ever changing and challenging South African economy, our vision is to give our learners the required skills to be employable.
Call Centre courses are offered by A+ Computer Training Studios.
By the end of this course you will have a better understanding of your customers’ expectations by clearly identifying the four phases of effective client service.
Understand the meaning of Customer Service, identifying your customers and realising it's all about Attitude.
This programme is based on the unit standard “Supervise Customer Service Standards” with 8 credits at NQF level 4, and is covered in a 3-day intensive small-group training intervention.
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