Job prospects in the field of customer service are incredibly varied; graduates will have the possibility of working in financial institutions, insurance companies, car dealers, call centers, or storefronts, amongst others.
DurationHigh-pressure sales are a thing of the past! In 2020, the development of new technologies and the introduction of new products on the market has resulted in the need for continually informed salespeople able to provide invaluable guidance to customers.
Job prospects in the field of customer service are incredibly varied; graduates will have the possibility of working in financial institutions, insurance companies, car dealers, call centers, or storefronts, amongst others.
Targeted skills:
Use of a variety of sales techniques
Effective communication and counselling with clientele.
Ensure the sale of products through adaptive and convincing argumentation.
Qualities needed:
Good with people
Active listener
Dynamic personality
Adaptable
Admission conditions:
Have a functional level of English
Submit necessary documentation during registration.
Be aged 18 or older.
INSA College is more than just a school! It's a community of more than 6500 former students. Most of our alumni now hold positions in the fields of IT, commerce, business, media, public services, health care, finance, culture, and more. You’ll find INSA graduates in Quebec, Canada, and internationally.
Our programs are designed to help you access the job market while improving your skills in entrepreunarial endeavors. Through our programs, you will be able to launch your own business projects or jumpstart your professional carreer in Quebec.
This is a 2 day workshop that concentrates on developing and strengthening the specific sales negotiation skill levels of your salespeople, an essential component to help maintain profitable lasting client interactions.
Students learn the skills required to be successful in today's highly competitive business sales and commerce environment. They acquire excellence in retail sales and customer service strategies and processes.
This sales training course is a road map of the entire sales process, covering every critical phase of selling. Practice and develop the enhanced listening and state-of-the-art prospecting skills you need to succeed as a professional salesperson in a unique business climate.
In sales we strive to establish long term relationships where both parties benefit equally. “Value Selling” will allow you to establish and maintain a positive and longstanding relationship with your customer simply by selling the way we are supposed to and the way customers expect us to.
Prospecting is an essential component of sales growth for any business. Salespeople who focus on prospecting basics like filling their pipeline, leveraging their CRM, and utilizing their internal support teams can improve their chances of hitting targets and fulfilling quotas.
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