Job prospects in the field of customer service are incredibly varied; graduates will have the possibility of working in financial institutions, insurance companies, car dealers, call centers, or storefronts, amongst others.
DurationHigh-pressure sales are a thing of the past! In 2020, the development of new technologies and the introduction of new products on the market has resulted in the need for continually informed salespeople able to provide invaluable guidance to customers.
Job prospects in the field of customer service are incredibly varied; graduates will have the possibility of working in financial institutions, insurance companies, car dealers, call centers, or storefronts, amongst others.
Targeted skills:
Use of a variety of sales techniques
Effective communication and counselling with clientele.
Ensure the sale of products through adaptive and convincing argumentation.
Qualities needed:
Good with people
Active listener
Dynamic personality
Adaptable
Admission conditions:
Have a functional level of English
Submit necessary documentation during registration.
Be aged 18 or older.
INSA College is more than just a school! It's a community of more than 6500 former students. Most of our alumni now hold positions in the fields of IT, commerce, business, media, public services, health care, finance, culture, and more. You’ll find INSA graduates in Quebec, Canada, and internationally.
Our programs are designed to help you access the job market while improving your skills in entrepreunarial endeavors. Through our programs, you will be able to launch your own business projects or jumpstart your professional carreer in Quebec.
Participants in the program will learn how to apply an advancement-driven funnel to their unique company situation. This experiential program trains both the art and process of sales, using your real world examples in real time so learning is immediately translated into action and results.
Sales can seem intimidating. But, learning some foundational principles that apply to all areas of sales and business development will provide confidence and a plan for success. Pure Selling demonstrates how to build relationships, discover prospective clients and build a business from referrals.
This dynamic course gives you an opportunity to take an active role in customer-focused selling, as well as action strategies that will make your customers excited for the close.
It is essential to understand the negotiation process, how to become an effective negotiator and the roles within a negotiation. This course will cover Styles of Negotiations, Sources of Power, and Use of Emotion and Logic.
This course focuses on training students to improve sales services by understanding customer behavior. It introduces new and effective communication skills and dialogue.
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