Job prospects in the field of customer service are incredibly varied; graduates will have the possibility of working in financial institutions, insurance companies, car dealers, call centers, or storefronts, amongst others.
DurationHigh-pressure sales are a thing of the past! In 2020, the development of new technologies and the introduction of new products on the market has resulted in the need for continually informed salespeople able to provide invaluable guidance to customers.
Job prospects in the field of customer service are incredibly varied; graduates will have the possibility of working in financial institutions, insurance companies, car dealers, call centers, or storefronts, amongst others.
Targeted skills:
Use of a variety of sales techniques
Effective communication and counselling with clientele.
Ensure the sale of products through adaptive and convincing argumentation.
Qualities needed:
Good with people
Active listener
Dynamic personality
Adaptable
Admission conditions:
Have a functional level of English
Submit necessary documentation during registration.
Be aged 18 or older.
INSA College is more than just a school! It's a community of more than 6500 former students. Most of our alumni now hold positions in the fields of IT, commerce, business, media, public services, health care, finance, culture, and more. You’ll find INSA graduates in Quebec, Canada, and internationally.
Our programs are designed to help you access the job market while improving your skills in entrepreunarial endeavors. Through our programs, you will be able to launch your own business projects or jumpstart your professional carreer in Quebec.
This fully personalized support offers both theoretical and practical learning and will give you access to a global business strategy adapted to your reality and your challenges.
No business can survive without sales. Having well developed sales scripts for your team will dramatically improve sales in your business.
This workshop will give participants an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.
Using effective writing and speaking techniques, students will strengthen their interpersonal and business communication skills.
This course is designed to provide you with the essential retail techniques and sales strategies to provide excellent levels of customer service and at the same time make more sales. It’s a “sales through service” approach.
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