Delegates will gain an appreciation that great telephone service can make your company stand out from the crowd. The course will give them an opportunity to reflect on their telephone skills in all areas of business life.
DurationDelegates will gain an appreciation that great telephone service can make your company stand out from the crowd. The course will give them an opportunity to reflect on their telephone skills in all areas of business life.
By the end of the course delegates will be able to:
Whatever you want to achieve, Crawley College is here to support you on your journey to success. We offer technical and professional courses for young people and adults in a wide variety of subject areas, taught by highly experienced curriculum staff.
The Customer Service Skills Training course is designed for individuals to learn what it means to provide excellent customer service. Outstanding customer service is integral to the success of any organsiation.
Our customer service excellence course is your key to becoming a proficient customer service champion, dedicated to delivering unparalleled experiences. In today's competitive business landscape, providing exceptional customer service is paramount to building strong customer relationships and enhan...
By the end of this course, you will have learned about the following: Effective Communication Skills, Building Rapport and Trust, Problem Solving and Decision Making, Time Management and Efficiency, Handling Difficult Customers, Continuous Improvement and Feedback, Ethical and Professional Behavio...
Strengthen your competitive advantage by taking a strategic, transformative view on your customer’s journey and your interactions with them. You will discover how to maintain positive customer relationships whilst gaining a greater understanding of their behaviour.
This apprenticeship trains you to provide excellent customer service and can be applied to hundreds of job roles across a huge range of industries. You will ensure customers are dealt with in a positive, reliable and pleasant way by offering advice, answering questions and handling complaints.
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