Professional Telephone Techniques

by Crawley College Claim Listing

Delegates will gain an appreciation that great telephone service can make your company stand out from the crowd. The course will give them an opportunity to reflect on their telephone skills in all areas of business life.

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img Duration

1 Day

Course Details

Delegates will gain an appreciation that great telephone service can make your company stand out from the crowd. The course will give them an opportunity to reflect on their telephone skills in all areas of business life.

 

By the end of the course delegates will be able to:

  • Identify ways in which they can use the telephone more effectively as a business tool 
  • Structure a successful telephone call
  • Understand how to avoid common communication pitfalls
  • Turn potentially difficult situations into positive outcomes
  • Crawley Branch

    Crawley Campus, College Rd, Crawley

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