Delegates will gain an appreciation that great telephone service can make your company stand out from the crowd. The course will give them an opportunity to reflect on their telephone skills in all areas of business life.
DurationDelegates will gain an appreciation that great telephone service can make your company stand out from the crowd. The course will give them an opportunity to reflect on their telephone skills in all areas of business life.
By the end of the course delegates will be able to:
Whatever you want to achieve, Crawley College is here to support you on your journey to success. We offer technical and professional courses for young people and adults in a wide variety of subject areas, taught by highly experienced curriculum staff.
We offer a training and development service which enables your employees to gain the knowledge and skills necessary to deliver a high quality service. With most training providers
We are proud to have repeatedly delivered training to top telephone banks that regularly receives awards for the best customer service provider of all major uk brands. We are able to offer call centre communication skills programmes tailored to meet specific business requirements.
Achieving customer service excellence is not accomplished by accident, nor is it attained without effort and teamwork. It requires well–trained customer service professionals who have a passion for providing quality service.
Learn to improve techniques in verbal skills to establish an excellent rapport between yourself and your clients, building trust and de-fusing and resolving difficult customer service situations.
We have recently merged with diamond people an organisation that provides over 100 personal development and career enhancing training programmes. We firmly believe that people are the cornerstone of success, our innovative and flexible approach to people development enables us to deliver credible, ...
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