Quality 101 Foundational Concepts

This class is designed to spark a fire for the love of Quality through an introduction of what quality is and its benefits. This class explores the main areas of Quality – foundational concepts and vocabulary, basic tools and methods, and tools that can be applied on the job immediately.

Course Objectives:

This program provides a fundamental and practical overview of quality, the evolution of quality systems, and their applications. Problem solving tools and root cause analysis, along with statistics are discussed.

• Definition of Quality
• Why quality is important to employees, the organization and customers
• Benefits of quality and the concept of cost of quality
• Key concepts of total quality management and process improvement
• Seven commonly used quality tools and how they are used in problem solving
• Understanding of common quality roles
• Introduction to common QMS Standards (ISO 9001, etc.)
• The root cause analysis process
• The role of statistics in decision making and DOE
• A brief history of quality and some noted influences