Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External customers drive sales and growth. Internal customers are the key to efficiency and profitability.
DurationWhether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External customers drive sales and growth. Internal customers are the key to efficiency and profitability.
We can all contribute to the success of our organization by winning over customers with superior products and delivering outstanding customer service. This self-paced title will prepare you to do just that.
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Infero Training is an independent training provider that uses a practical approach to meet individual, and company needs through professional training and services.
From the first step to the last, you can count on Infero Training to expertly execute your training, whether for your general users or specialists. Infero Training provides a complete package: educational consultation, professional certified trainers, your choice of location, tailored content, comprehensive course materials, hardware, software and networking systems to deliver training.
We offer Business and Technical courses. Our Business courses include training on management and leadership, marketing and project management. Our Technical courses include training on standard Microsoft and Adobe packages.
We also offer specialist courses leading to Microsoft Certified System Engineer and Administrator status, as well as programming courses.
Regardless of your service, product, size of business or industry, customer experience has proven to be a key differentiating point for service led organisations and their success.
The main purpose of a Customer Service Specialist is to be a “professional” for direct customer support. In this role, you’ll train to be an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complaints and queries.
Customer service is a qualification designed for people who are communicating with customers on a regular basis, by telephone or face to face. Areas covered include, developing working relationships with customers, solving customer’s problems, improving service to customers and telephone techniqu...
The Certificate in Customer Service is an accredited course and is ideal if you are interested in working in a customer service role or just want a better understanding of customer service for self-employment purposes and would make a great addition to your CV.
A customer service executive of the corporate, participants is likely to handle customers interactions in the best possible way. The hopes of both delegates company and clients hinge on his ability to offer the correct service in the right way possible.
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