Quality Management Systems Lead Auditor

Our 4-day Quality Management Systems Lead Auditor course will leave you with work-ready skills and knowledge to develop, implement, maintain, improve, manage, or audit against ISO 9001:2015. 

Learn how to perform effective audits in alignment with ISO 19011:2018 – Guidelines for auditing management systems and understand the requirements of the ISO 9001 Quality Management Systems standard.  

This course has the equivalent of 32 Continuing Professional Development (CPD) points.

Plus, you receive a free licensed copy of:

• ISO 9001:2015 Quality management systems – Requirements
   

Please note: This is a 4-day course, with attendance required on Monday, Tuesday, Wednesday and Friday (no Thursday).

Whilst this training package uses the word “audit” and its derivatives, this does not equate with the terms audit, review, or assurance in accordance with Pronouncements or Standards issued by the Australian Auditing and Assurance Standards Board. References to the term “audit” and similar terminology within this training relate to the process of auditing in accordance with ISO 19011:2018.

Learning Outcomes:

• The principles and procedures of auditing
• Auditor roles and responsibilities 
• The benefits of a risk-based audit programme
• How to plan an effective audit
• Timetabling 
• Resource allocation
• Interpersonal skills and personal behaviours of an auditor
• How to conduct effective opening and closing meetings 
• Preparing and distributing an audit report  
• The benefits of ISO 9001
• The terminology and concepts of ISO 9001
• How simple QMS can be
• QMS complexities explained
• How to integrate a QMS with other systems such as environmental and OH&S
• Importance of the customer
• What internal and external auditors look for during an audit
• Risk-based thinking and its application to modern management systems
• The process approach and its benefits to business
• The integration of the customer into organisational processes

Course Content:

• The course is divided into flexible modules, enabling you to attend in the one week, or spread across different sessions. The first 2-day module is equivalent to our ‘Becoming a Skilled Lead Internal/External Auditor’ course, where you will learn how to conduct a management systems audit. The other module covers the requirements of Quality management system.
• Timetable
• Monday
• Management Systems Auditing – preparation
• What is auditing?
• Roles and responsibilities of an auditor and an audit team leader
• The 6 principles of auditing from ISO 19011
• Effective audit planning and timetabling
• Communication skills, interview techniques, and useful questioning methods
• Setting appropriate audit objectives, scope, and criteria
• Developing audit checklists
• Tuesday
• Management Systems Auditing – the audit
• Conducting an opening meeting
• Identifying objective evidence and taking good notes
• Reviewing auditing scenarios
• Writing audit findings including nonconformities and non-compliances
• Presenting a closing meeting
• Compiling a meaningful audit report
• Wednesday
• Management systems – what are they?
• History of ISO and the high-level structure
• Organizational context – external and internal 
• Customers, workers, the community, and shareholders
• Risk-based thinking, the process approach
• Modern management systems
• Quality Management Systems
• Prioritising the customer
• Process approach and its application
• Risk-based quality
• Requirements of ISO 9001:2015
• Auditing against ISO 9001:2015
• Thursday
• Attendance not required 
• Friday
• Auditing scenarios
• Review of Quality Management System requirements
• QMS audit scenarios
• Writing up findings
• Course review