This programme aims to upskill employees who are currently employed in a reception and cash handling role.
Learning Outcomes:
At the end of this skills programme and the completion of a portfolio of evidence, the learner will be able to:
Minimum Entry Requirement:
Recognition:
Passionately embracing hospitality education and training through innovation and distinction is the motto of the capital hotel school (CHS) that opened its doors in january 2001 in pretoria.
Our mission is to offer relevant and current accredited hospitality education and training programmes to school leavers and employed staff; empowering aspiring and qualified chefs and hospitality management candidates to get employment, advance their skill set and excel in the workplace.
This qualification is intended for persons who already work as Call Centre and/or Business Process Outsourcing agents or who wish to join the Call Centre and/or Business Process Outsourcing industry.
Computerized Cashier Course is offered by Matasolve Academy. These courses are ideal for those candidates who do not have a grade 12 qualification, but would like to enter a career path in health, development and social care fields. Learners with a grade 12 pass have an added advantage though.
Call Centre and Reception course is offered by Gold Class Group. Our focus is predominantly on the African continent,where a diversity of projects and many skills are still required in order to catch up with the rest of the world.
Customer Success and Service training is offered by PMI. PMI has over 40 years experience as a leading provider of corporate training solutions in Southern Africa. We offer a progression on articulated learning from level NQF 1 to NQF 8 with over 40 qualifications and 150 short courses.
At the end of this workshop learners will have mastered the art of communicating positively and without barriers, and be able to effectively assist and support customers to their business.
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