This 1 Day Course allows individuals to identify how to improve their own personal effectiveness in dealing with customers both internal and external either face to face or over the telephone.
First impressions create lasting impressions. A Receptionist is a Company’s ambassador and as such plays a vital role in establishing an organisation's professionalism and success. Professionalism in creating that vital first impression.
Professionalism and confidence in the way you communicate with clients. Professionalism in how you handle complaints and difficult situations.
First impressions create lasting impressions. A Receptionist is a Company’s ambassador and as such plays a vital role in establishing an organisation's professionalism and success.
Professionalism in creating that vital first impression. Professionalism and confidence in the way you communicate with clients. Professionalism in how you handle complaints and difficult situations. This 1 Day Course allows individuals to identify how to improve their own personal effectiveness in dealing with customers both internal and external either face to face or over the telephone.
Objectives
At the end of the course delegates will be able to:
Course designed for
This course is designed for new or experienced reception staff who wish to update their skills and abilities in managing internal and external customers either over the telephone or face to face.
We have been helping businesses since 2006, we are proud to have helped thousands of clients. Thanks to valued feedback and recommendations from our customers we are continuing to offer everything from the basics to advanced training to an ever increasing client base.
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
Understanding and meeting customer needs is an essential skill for staff across all customer-facing roles. The impact of poor customer relations can be felt directly on the bottom line. This course will develop the essential people skills that are at the heart of quality customer care.
Our masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art program to enable you to exploit this colossal opportunity.
This course is designed for those who are currently working or would like to work within the health and social care sector in a wide range of job roles. It will provide you with the knowledge to answer a series of questions leading to a Level 2 Accredited Qualification.
Customer care is more than just good manners. It involves developing procedures and policies to make customers’ lives easier. This ranges from anticipating a customers’ needs to knowing how to defuse a confrontation, all in order to maintain the customer relationship.
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