Impersonal or indifferent customer service creates dissatisfaction and loses customers! Your Receptionist is the face and the voice of your business and the key to making a professional and positive first impression upon your potential cliental.
DurationImpersonal or indifferent customer service creates dissatisfaction and loses customers! Your Receptionist is the face and the voice of your business and the key to making a professional and positive first impression upon your potential cliental.
Suzan Johnston Australia’s Receptionist and Customer Service Course can offer your Front Desk/Reception staff the polish and professional edge required!
Thank you for taking the time to consider the Suzan Johnston Training Organization. Founded in 1959, Suzan Johnston Australia is an iconic training institution that is renowned throughout Australia for delivering superior and quality training programs.
With 62 years of training experience, Suzan Johnston Australia has an enduring reputation for delivering Nationally Recognised Training and short courses that are of the highest standard. Graduates from our Nationally Recognised Training programs are highly regarded and actively sought after for their outstanding knowledge, skills and professionalism. Suzan Johnston Australia is the name employers know and trust, giving our graduates a definite competitive edge when pursuing employment.
Classes are delivered either virtually or face-to-face within a relaxed and supportive classroom environment. Exceptional trainers who are dedicated to teaching and have extensive industry skills and experience conduct our practical and interactive classes. Please accept my personal invitation to visit our centrally located training centre. Such a visit would enable you to meet our training team, have a guided tour of our training facilities and to observe classes in action.
In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your ...
This course teaches participants the fundamentals of customer service in both face-to-face and telephone settings. You will learn how to create positive customer experiences that help to build customer loyalty, through your behaviour and choice of words. You will also develop the skills to deal wit...
As a certified customer service professional, you’ll be ready to apply for roles and promotions in the events, hospitality, or tourism industry. Set your sights on a customer-facing position in hotels, restaurants, resorts, cruise ships, retail stores, call centres, and beyond.
If the attitudes of your staff do not reflect a focus on customer service, Strategix can help. Create a positive impression, and improve the satisfaction of your customers with this half day course. This course covers essential topics in providing quality customer service. Good customer service is ...
The Calming Upset Customers course will teach you the skills to understand why customers get upset and the 10 steps you can take to help an upset customer.  There are also tips for Managers, to learn how to create an environment for customer satisfaction.
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