Impersonal or indifferent customer service creates dissatisfaction and loses customers! Your Receptionist is the face and the voice of your business and the key to making a professional and positive first impression upon your potential cliental.
DurationImpersonal or indifferent customer service creates dissatisfaction and loses customers! Your Receptionist is the face and the voice of your business and the key to making a professional and positive first impression upon your potential cliental.
Suzan Johnston Australia’s Receptionist and Customer Service Course can offer your Front Desk/Reception staff the polish and professional edge required!
Thank you for taking the time to consider the Suzan Johnston Training Organization. Founded in 1959, Suzan Johnston Australia is an iconic training institution that is renowned throughout Australia for delivering superior and quality training programs.
With 62 years of training experience, Suzan Johnston Australia has an enduring reputation for delivering Nationally Recognised Training and short courses that are of the highest standard. Graduates from our Nationally Recognised Training programs are highly regarded and actively sought after for their outstanding knowledge, skills and professionalism. Suzan Johnston Australia is the name employers know and trust, giving our graduates a definite competitive edge when pursuing employment.
Classes are delivered either virtually or face-to-face within a relaxed and supportive classroom environment. Exceptional trainers who are dedicated to teaching and have extensive industry skills and experience conduct our practical and interactive classes. Please accept my personal invitation to visit our centrally located training centre. Such a visit would enable you to meet our training team, have a guided tour of our training facilities and to observe classes in action.
For any business, its customer or client base is the lifeblood of its success. When you actively develop solid, lasting relationships with individuals or other companies, it can lead to increases in revenue, as well as the creation of a strong reputation.
Key to business success is excellence in customer and client service. By completing this customer service excellence training course, you will gain the knowledge and skills to ensure customers' expectations are met in the selling of products and provision of services.
Anyone wishing to develop their customer service skills in the workplace leading to more engaged and satisfied customers. Includes skills for handling difficult customers.
Delivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.
Understand the IT Business Relationship Organizational Model to discover how to form a true partnership between the service provider and business units
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