Resolving conflict

by CPPE - Centre for Pharmacy Postgraduate Education Training Claim Listing

This programme will help you have a clearer understanding of conflict and how it arises. By reading through this guide and taking part in the exercises it includes you will be better equipped to resolve conflict satisfactorily in a way which can result in a positive outcome for all involved.

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CPPE - Centre for Pharmacy Postgraduate Education Training Logo

img Duration

3 Hours

Course Details

Resolving conflict

This programme will help you have a clearer understanding of conflict and how it arises. By reading through this guide and taking part in the exercises it includes you will be better equipped to resolve conflict satisfactorily in a way which can result in a positive outcome for all involved.

Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.

Learning outcomes

On completion of all aspects of this learning programme you should be able to:

  • recognise conflict and its causes

  • respond appropriately to different types of behaviour including assertive and aggressive behaviour

  • appropriately manage your own behaviour

  • know when to step in and defuse a situation.

  • Manchester Branch

    1st Floor, Stopford Building, The University of Manchester, Oxford Road, Manchester

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