This programme will help you have a clearer understanding of conflict and how it arises. By reading through this guide and taking part in the exercises it includes you will be better equipped to resolve conflict satisfactorily in a way which can result in a positive outcome for all involved.
Resolving conflict
This programme will help you have a clearer understanding of conflict and how it arises. By reading through this guide and taking part in the exercises it includes you will be better equipped to resolve conflict satisfactorily in a way which can result in a positive outcome for all involved.
Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.
Learning outcomes
On completion of all aspects of this learning programme you should be able to:
recognise conflict and its causes
respond appropriately to different types of behaviour including assertive and aggressive behaviour
appropriately manage your own behaviour
know when to step in and defuse a situation.
About CPPE
Igniting inspiration - helping you to fulfil your potential
We’re here to help you fulfil your potential and we offer a range of creative learning opportunities to do just that. From our face-to-face events to our online and distance learning programmes you’ll see that we are passionate about learning and development.
We have an excellent reputation for delivering learning that goes through a robust quality-assurance process and is developed in collaboration with pharmacy and healthcare colleagues.
CPPE: A guide to governance and quality
The guide to CPPE governance is available here.
Our mission statement
CPPE: provider of educational solutions for the NHS pharmacy workforce across England to maximise its contribution to improving patient care.
Our values
At CPPE we commit to the following five values:
improve and achieve
communication
encouraging others
openness and honesty
working together.
Have a look at our CPPE values document to find out more.
CPPE Cultural competence pledge:
We pledge to support pharmacy professionals to deliver culturally competent, person-centred care, when communicating with patients, the public and colleagues. We will encourage them to develop, and reflect on, their ability to sensitively ask questions if unsure of a person's needs, values and beliefs, to be open and non-judgmental, while responding with dignity and respect.
CPPE: Pathways, programmes and assessments for you
Our annual brochure provides information about what we can offer you. Take a look at the latest brochure to find out more about our pathways, programmes, assessments and the support we can offer you.
Academic credit and CPPE programmes
CPPE develops, teaches and assesses all of its postgraduate learning programmes, including the extended education pathways, such as the Primary care pharmacy education pathway, at a qualification level 7 (more on qualification levels can be found on the UK Government website), but no CPPE learning programme attracts academic credits.
This is because CPPE is not an awarding body, and our educational approach aligns with the NHS England movement towards vocational rather than purely academic training programmes. We promote the use of portfolios and evidence gathering so that our learners can show how they apply their learning and change their practice, as well as sharing the knowledge that they have gained.
There is a clear place for both vocational and taught learning programmes in postgraduate education, and several universities in England are now starting to formally recognise modules of the Primary care pharmacy education pathway through their accreditation of prior experiential learning (APEL) credit systems.
CPPE is not an awarding body, but we are pleased that some higher education institutions (HEIs) have now reviewed and mapped the entire Primary care pharmacy education pathway and have found it to be equivalent to up to 90 credits of learning.
Adding this to a 30-credit independent prescribing postgraduate qualification could then be equivalent to the number of credits required for a postgraduate taught diploma (120).
Each HEI has a different approach to APEL and consideration of how credits can be awarded, but early feedback from our learners shows that this is something worth exploring.
Our environmental statement
CPPE has a good track record of environmental sustainability and remains committed to continuing to reduce the carbon footprint of our day to day business, whilst raising awareness of the public health impacts of climate change.
We also promote an ethic of social responsibility engaging our whole team in actions that reduce our impact through our lifestyle choices.
Our Conflict Resolution course offers effective solutions when dealing with conflict in the workplace.
Difficult conversations are an unfortunate part of the job for managers and team leaders – tackling negative or sensitive issues, normally relating to performance or behaviour, particularly those which may have built up over time or may trigger an emotional response in both people involved in the...
This two-hour course will enable delegates to have the understanding and confidence to defuse aggression which could lead to confrontation and violence.
Not ready to commit to a full apprenticeship programme? We can design a schedule around the aspirations of your business, from standalone sessions to a complete skills development plan.
Conflict is natural within the workplace and a predictable part of working with others. Yet unresolved conflict negatively affects morale, motivation, communication, attitudes and productivity. Handled appropriately your conflict can lead to positive, cooperative situations.
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