Resolving Conflict

Managers and Human Resources personnel frequently find themselves in a situation where they need to act as facilitators to resolve conflicts between individuals, teams or staff and management.

This can be challenging and the costs if the situation deteriorates can be high (unresolved conflicts have underpinned many of the stress claims taken in New Zealand). We teach participants positive strategies for facilitating conflict resolution meetings, negotiation skills and how to resolve conflicts without appearing to be directly involved.

We also explain how and why, if the conflict is intense, that people can feel physically ill or tense in the presence of the other person/s. We then outline strategies for overcoming this, as, if this aspect is not dealt with; there is little chance of the conflict being resolved.