Managers and Human Resources personnel frequently find themselves in a situation where they need to act as facilitators to resolve conflicts between individuals, teams or staff and management.
DurationManagers and Human Resources personnel frequently find themselves in a situation where they need to act as facilitators to resolve conflicts between individuals, teams or staff and management.
This can be challenging and the costs if the situation deteriorates can be high (unresolved conflicts have underpinned many of the stress claims taken in New Zealand). We teach participants positive strategies for facilitating conflict resolution meetings, negotiation skills and how to resolve conflicts without appearing to be directly involved.
We also explain how and why, if the conflict is intense, that people can feel physically ill or tense in the presence of the other person/s. We then outline strategies for overcoming this, as, if this aspect is not dealt with; there is little chance of the conflict being resolved.
Gilmour Consulting is an Human Factors practice that provides professional services throughout New Zealand and overseas. The majority of time is spent conducting training workshops and speaking at conferences. Our areas of speciality include : Leadership, Safety, Stress, Sleep, Shift work, Change Management, Team Building and Motivation.
Gain the skills and confidence to deal with challenging personality types. Learn how to keep your composure and avoid escalating the problems when interacting with unreasonable people.
This course is designed to prepare staff to manage conflict situations in a safe and professional manner. Conflict situations can easily arise with unhappy customers, clients, or patrons. Providing your staff with an awareness of what the triggers and signs are, de-escalation techniques.
Learn strategies to manage conflict, increase organisational performance and enhance group outcomes.
Managing and Resolving Conflict course is offered by Christine Walter Coach. Whether you are wanting your own personal development or training within the workplace there will be something here for you.
Learn ways to resolve conflict with customers and co-workers, influence successful outcomes and develop a peaceful workplace.
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