Managers and Human Resources personnel frequently find themselves in a situation where they need to act as facilitators to resolve conflicts between individuals, teams or staff and management.
DurationManagers and Human Resources personnel frequently find themselves in a situation where they need to act as facilitators to resolve conflicts between individuals, teams or staff and management.
This can be challenging and the costs if the situation deteriorates can be high (unresolved conflicts have underpinned many of the stress claims taken in New Zealand). We teach participants positive strategies for facilitating conflict resolution meetings, negotiation skills and how to resolve conflicts without appearing to be directly involved.
We also explain how and why, if the conflict is intense, that people can feel physically ill or tense in the presence of the other person/s. We then outline strategies for overcoming this, as, if this aspect is not dealt with; there is little chance of the conflict being resolved.
Gilmour Consulting is an Human Factors practice that provides professional services throughout New Zealand and overseas. The majority of time is spent conducting training workshops and speaking at conferences. Our areas of speciality include : Leadership, Safety, Stress, Sleep, Shift work, Change Management, Team Building and Motivation.
Understand the root causes and dynamics of conflict in the workplace. Learn the essential skills to effectively manage conflict by encouraging reflective practice and open thinking. Find useful approaches to managing interpersonal conflict in the workplace.
Most people mishandle difficult conversations - often because they fear conflict. This programme focuses on helping you understand your typical conflict habits, with a view to improving your approach. It teaches the practical skills needed to manage difficult situations.
Empower your employees with our Conflict Resolution training course, specifically designed for individuals who encounter challenging negotiations and emotionally volatile individuals, or require enhanced communication skills.
Our workshops are with 3Â trained facilitators. We provide a professional, safe learning environment. Our workshops are open to anyone who is wanting to make positive changes around Dealing with Conflict in their lives. We welcome referrals. Certificate on completion of Day
Learn strategies to manage conflict, increase organisational performance and enhance group outcomes.
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