Learn to improve techniques in verbal skills to establish an excellent rapport between yourself and your clients, building trust and de-fusing and resolving difficult customer service situations.
DurationResolving Difficult Customer Service Situations
Learn to improve techniques in verbal skills to establish an excellent rapport between yourself and your clients, building trust and de-fusing and resolving difficult customer service situations.
About My Training
I am passionate about public speaking and presentation skills. I am a trained master of ceremonies, compere and toastmaster having attended many events and over 1,000 weddings since 1991.
An experienced narrator, tour guide and seminar speaker for airlines and tourist boards across North America, I am also a trained actor taught by the founder of Stagecoach schools.
I have taught public speaking and presentation skill courses for both Sussex and Surrey adult education.
About my training style
All training is carried out in a relaxing and enjoyable environment.
My teaching methods encourage never to change your personality, but bring enthusiasm into speaking, introverts can be as effective at communicating as extroverts, given the right guidance and important balance of the 3 v’s – visual, vocal and verbal.
Customer service practitioners work in a range of sectors and locations and provide a high quality service to customers of the organisation communicating face-to-face or by telephone, post, email text or social media.
This qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the c...
This one day fully interactive event has been designed to cover the main principles of providing great customer service, using light-hearted exercises and discussion, to ensure delegates' maximum interest and learning potential.
How people conduct themselves on the telephone speaks volumes about an organisation’s professionalism. Hamilton mercer’s service methodologies help learners improve their telephone manner and structure interactions, so they can lead conversations with confidence.
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