Learn to improve techniques in verbal skills to establish an excellent rapport between yourself and your clients, building trust and de-fusing and resolving difficult customer service situations.
DurationResolving Difficult Customer Service Situations
Learn to improve techniques in verbal skills to establish an excellent rapport between yourself and your clients, building trust and de-fusing and resolving difficult customer service situations.
About My Training
I am passionate about public speaking and presentation skills. I am a trained master of ceremonies, compere and toastmaster having attended many events and over 1,000 weddings since 1991.
An experienced narrator, tour guide and seminar speaker for airlines and tourist boards across North America, I am also a trained actor taught by the founder of Stagecoach schools.
I have taught public speaking and presentation skill courses for both Sussex and Surrey adult education.
About my training style
All training is carried out in a relaxing and enjoyable environment.
My teaching methods encourage never to change your personality, but bring enthusiasm into speaking, introverts can be as effective at communicating as extroverts, given the right guidance and important balance of the 3 v’s – visual, vocal and verbal.
Our course - which is fully funded and so free to join - is ideal for any member of staff within a company that has day-to-day interaction with customers and wish to gain a qualification that will further their career prospects.
Regardless of your service, product, size of business or industry, customer experience has proven to be a key differentiating point for service led organisations and their success.
This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control.
Lantra is an awarding organisation that develops training courses, qualifications and apprenticeships for the land-based and environmental sector. We ensure that training and development within the sector is industry-led and meets the needs of industry.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the c...
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