Learn to improve techniques in verbal skills to establish an excellent rapport between yourself and your clients, building trust and de-fusing and resolving difficult customer service situations.
DurationResolving Difficult Customer Service Situations
Learn to improve techniques in verbal skills to establish an excellent rapport between yourself and your clients, building trust and de-fusing and resolving difficult customer service situations.
About My Training
I am passionate about public speaking and presentation skills. I am a trained master of ceremonies, compere and toastmaster having attended many events and over 1,000 weddings since 1991.
An experienced narrator, tour guide and seminar speaker for airlines and tourist boards across North America, I am also a trained actor taught by the founder of Stagecoach schools.
I have taught public speaking and presentation skill courses for both Sussex and Surrey adult education.
About my training style
All training is carried out in a relaxing and enjoyable environment.
My teaching methods encourage never to change your personality, but bring enthusiasm into speaking, introverts can be as effective at communicating as extroverts, given the right guidance and important balance of the 3 v’s – visual, vocal and verbal.
This course will help your staff increase customer satisfaction, by drawing on their inherent people skills. We will use insights from the world of psychology, we provide people with the practical tools to deliver excellent customer service – every time.
We deliver on promises, on time, within budget, every time
You will develop an understanding of the qualities and interpersonal skills required to deliver good customer service and learn how to adapt and apply these to dealing with customers with different needs in a variety of situations.
Boost value for you and your customers with customer insight. Learn how to gain a competitive advantage by understanding the behaviour of your customers and their value to you. Discover how to research, plan and manage your activity with confidence.
Build your confidence and create positive customer experiences, manage customer expectations, handle difficult customers and make the most of every customer contact.
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