Resolving Difficult Customer Service Situations

About My Training

I am passionate about public speaking and presentation skills. I am a trained master of ceremonies, compere and toastmaster having attended many events and over 1,000 weddings since 1991.

An experienced narrator, tour guide and seminar speaker for airlines and tourist boards across North America,  I am also a trained actor taught by the founder of Stagecoach schools.

I have taught public speaking and presentation skill courses for both Sussex and Surrey adult education.

About my training style

All training is carried out in a relaxing and enjoyable environment.

My teaching methods encourage never to change your personality, but bring enthusiasm into speaking, introverts can be as effective at communicating as extroverts, given the right guidance and important balance of the 3 v’s – visual, vocal and verbal.