Restaurant Management

The Restaurant Management training course provides the knowledge and skills required to effectively manage a restaurant. This course will teach you to lead and manage people and teams and support and encourage team commitment to the organisation through leading by example and effective leadership.

The course will teach you to coordinate the recruitment, selection and induction of new staff members within the framework of existing human resource policies and procedures.

In this course, you will learn to develop, implement and monitor an operational plan to provide efficient and effective workplace practices within the organisation's productivity and profitability plans.

You will also learn how to develop, monitor and adjust customer service practices, communicate and consult with colleagues and customers, develop policies and procedures for quality service provision and manage the delivery of customer service.

This course is ideal for Restaurant managers who have achieved operational and service skills and now require enhanced management skills to operate a restaurant.

Course Agenda:

• Develop operational plan
• Plan and manage resource acquisition
• Monitor and review operational performance
• Develop and implement consultation processes
• Develop and implement contingency plans
• Organisation’s policies, practices and procedures
• Sell or serve alcohol responsibly
• Assist customers to drink within appropriate limits
• Prepare and serve standard drinks
• Recognise erratic drinking patterns
• Assess alcohol affected customers and identify customers to whom sale or service must be refused
• Refuse to provide alcohol
• Communication and conflict resolution skills
• Develop quality customer service practices
• Manage the delivery of quality service
• Review changes in internal and external environments
• Develop policies and procedures
• Monitor and adjust customer service
• Seek ongoing feedback
• Assess the effectiveness of customer service practices
• Follow hygiene procedures and identify food hazards
• Report any personal health issues
• Prevent food contamination
• Prevent cross contamination by washing hands
• and more