Restorative Responses (Health And Disability)

We will look back to what has occurred in the past to gain the wisdom to move forward into our future.

In this micro-credential course you will develop knowledge about the factors critical to the success of restorative responses (i.e. restorative practice and hohou te rongo - peacemaking from a M?ori worldview). You will understand and practice foundational skills, gain an appreciation of cultural safety, learn how to navigate cross cultural responses and design a restorative response that is relevant to your own context.

Developed by Te Ng?para Centre for Restorative Practice, Victoria University of Wellington in partnership with the Health Quality & Safety Commission and the National Collaborative for Restorative Initiatives in Health.

What You'll Learn:

• Evaluate the factors critical for success of restorative responses.
• Identify critical aspects of cultural safety and diversity as an authentic Tiriti partner within a restorative response.
• Design and apply a restorative response within your own professional context.

Course Outline:

• The relational principles, values and goals that underpin restorative responses and the differences/overlaps with other conflict resolution methods (i.e., mediation, facilitation, negotiation).
• How to determine the most appropriate response based on situational assessment (including stakeholder mapping, partnership with M?ori, and harms/needs assessment).
• Facilitator skills e.g., preparation, and emotional support, creating a safe environment for storytelling, follow up, maintaining the mana and tapu/ dignity of all the people involved.
• How to support people (workers, consumers, and investigators) experiencing trauma or emotional distress when involved in an adverse event, conflict, or complaint.
• What it means to be responsible and accountable within a complex adaptive system.
• The characteristics of a meaningful apology from a P?keh? and M?ori worldview.