Exceptional customer experience cannot be achieved and sustained without firstly focusing on the right Customer Service Mindset. This course introduces the basic concepts of extraordinary customer experience and dives into effective customer service techniques and practices.
DurationExceptional customer experience cannot be achieved and sustained without firstly focusing on the right Customer Service Mindset. This course introduces the basic concepts of extraordinary customer experience and dives into effective customer service techniques and practices.
You will understand proper communication methods and understand different types of customer behaviour and buying decisions. It will also address the best practices of retail sales, including exploring the related Psychology and how to deal with different customer categories and situations, mainly the difficult ones.
The audience will also go through details on how to master storytelling and effectively develop and analyze customer journeys while aiming at customer loyalty and intimacy.
Delegates will learn about the Principles of Customer experience, consider this in a professional caring environment and learn how to build solid relationships with customers. Superb service is delivered by people to people – even in this age of high technology.
All delegates will leave the course with a challenging but realistic plan to significantly improve customer service delivery in their own area. This highly motivating and engaging course, Retail Customer Experience, explores this fascinating subject from the ground up, taking us to the highest levels of customer loyalty.
Learning Objectives
Exceptional customer experience cannot be achieved and sustained without firstly focusing on the right Customer Service Mindset. This course introduces the basic concepts of extraordinary customer experience and dives into effective customer service techniques and practices.
You will understand proper communication methods and understand different types of customer behaviour and buying decisions. It will also address the best practices of retail sales, including exploring the related Psychology and how to deal with different customer categories and situations, mainly the difficult ones.
The audience will also go through details on how to master storytelling and effectively develop and analyze customer journeys while aiming at customer loyalty and intimacy.
Delegates will learn about the Principles of Customer experience, consider this in a professional caring environment and learn how to build solid relationships with customers. Superb service is delivered by people to people – even in this age of high technology.
All delegates will leave the course with a challenging but realistic plan to significantly improve customer service delivery in their own area. This highly motivating and engaging course, Retail Customer Experience, explores this fascinating subject from the ground up, taking us to the highest levels of customer loyalty.
Our company, Promise Training & Consultancy is a leading organization in the field of strategy implementation and behavioral training and consulting. Our basic ability lies in successfully supporting the organizational strategies with people, processes, and systems (Information Technology) in order to improve the transformational or cultural performance and make the operations more effective.
Our team comprises of highly talented, determined, enthused, active, and experienced professionals, who possess years of experience and expertise and put in their best efforts in every project.
We have been able to earn reputation, trustworthiness, and goodwill through our wide-ranging training programs and consulting solutions that cover a huge section of subjects and aptitude areas. Different types of course delivery formats are designed by us so as to fulfill the individual needs of the trainees and customize the training schedules.
We work closely with our clients and try our best to understand their objectives and help them overcome the challenges they are facing constantly. We come up with unique solutions that will fit your organizational requirements.
Our Mission
We aim to assist our clients in optimizing the capacities of their existing assets and resources and in improving the performance of their workforce to ensure their business reach new heights of development. We help our clients to get the maximum business output that would not have been possible for them to achieve on their own.
There are certain sets of skills and behaviors that both individuals and teams need to possess in order to reach the pinnacle of success in their professional career at present as well as, in the future – we guide the professionals to reach that point of success and development by providing them with the required skills and expertise.
We are always there to listen to your problem and provide our solution to it as well as, take the necessary actions to drive you towards your goals.
Our Vision
We have our dedicated teams that encourage our clients to explore and utilize their full potential and empower them to make the best use of their available tools and resources.
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