This qualification is aimed at learners who have an interest in working in the retail industry. The units of study will provide you with the opportunity to grow and develop your skills in communications, literacy, numeracy, and customer service.
DurationCourse Description
This qualification is aimed at learners who have an interest in working in the retail industry. The units of study will provide you with the opportunity to grow and develop your skills in communications, literacy, numeracy, and customer service.
It includes both theory and practical elements with some units being delivered in a classroom setting and some through the completion of work experience in a retail environment.
Certification
NCEA 2 Services Industries (Retail)
Learning Outcomes
Learners will cover:
Customer service training
Retail legislation
Personal presentation skills
Safe lifting techniques
On-site work experience at a well-known retail store
Learn how to interact effectively with customers
Gain knowledge of products and services on offer
How to work safely in a retail environment
Teamwork skills in varied environments
Who can Enrol?
This is a youth qualification designed for all learners who do not already hold a level 2 qualification. You should hold 40+ level 1 credits on the NZQF or have prior experience in a retail environment. There are a limited number of adult places available at our Waipukurau campus.
Want to know more about us? You've come to the right place, this is our story! Capital Training is a New Zealand lower North Island-based, NZQA accredited, private training establishment (PTE) offering a wide spectrum of free courses and qualifications to prepare people for the modern workplace.
Working within our mission statement “Building on strengths, achieving goals and developing skills for life”, we offer learners the opportunity to build their confidence and credentials for employment and further study, enabling the development of practical employment skills while building a record of learning achievement through national qualifications.
We have training centres in Thorndon Quay, Upper Hutt, Lower Hutt, Porirua, Paraparaumu, and Waipukurau, as well as providing in-work training nationwide.
Satisfying every customer every time can be a challenge, but there are proven methods and skills you can learn and use to maximise their satisfaction and increase sales.
This programme aims to provide learners with fundamental skills for the retail industry. Learners will get a solid knowledge of retail products, skills to provide great customer service and the know-how to present products and services to maximise sales.
This programme has a strong focus on customer service as well as literacy and numeracy, to prepare you to go straight into work in the retail sector.
With our Retail & Sales unit standards you’ll learn how to communicate with customers, colleagues and suppliers as well as manage inventory and displays. If you’re interested in people and products, a career in retail might be the perfect fit for you.
Bryan’s experience as a risk practitioner includes the design and implementation of risk management programs for more than 150 organisations across the public, private and not-for- profit sectors.
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